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Open nowFirst seen 33 hours ago

Technical Support Representative

PM Consulting1,469 open roles

Where
Taguig, Metro Manila, Philippines, Metro Manila, Philippines
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Your applicationOpen nowTechnical Support RepresentativePM Consulting · Taguig, Metro Manila, Philippines, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 33 hours ago

PM Consulting median: 1 days open

The posting

The Technical Support Representative provides technical and customer support for device-related inquiries, resolving operational and troubleshooting issues through clear, timely, and empathetic communication. This role ensures accurate documentation, regulatory compliance, and high-quality service delivery for both internal and external customers.

Key Responsibilities:

  • Resolve technical and operational issues related to assigned devices
  • Provide timely, professional support via phone and other communication channels
  • Clearly explain device functionality, issues, and resolutions to customers
  • Accurately document all customer interactions in company systems
  • Maintain confidentiality of patient and health information in compliance with regulations (e.g., HIPAA)
  • Apply product knowledge and troubleshooting skills to diagnose and resolve issues efficiently
  • Support technical functions such as testing and calibration, as needed
  • Collaborate with internal and cross-functional teams to resolve issues
  • Build strong customer relationships through effective communication and service delivery
  • Provide backup support and assist in mentoring team members, when required
  • Support projects and perform other duties as assigned

Qualifications:

  • At least 1 year of experience in Technical Support or a similar role
  • Strong communication skills, with the ability to clearly explain technical concepts and device-related issues
  • Demonstrates empathy and a customer-focused approach
  • Proven experience in technical troubleshooting and handling customer inquiries
  • Ability to translate complex technical information into simple, understandable terms
  • Strong documentation skills and attention to detail
  • Ability to collaborate with cross-functional teams in a fast-paced environment
  • Familiarity with healthcare or regulated environments (e.g., HIPAA) is an advantage
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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3×

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  • Who got the interview, and who heard nothing

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