The posting
The Support Coordinator plays an integral role for NDIS participants in interpreting their NDIS plan, assisting them to establish the supports in their plan and develop their capacity over time to coordinate and manage their own supports. Primary Role: • Assist NDIS participants to: o Implement their plan and increase their capacity to manage/direct their own support o Have greater opportunities to explore and connect with their community and alternative support options Strengthen their informal support networks o Maximize the value for money they receive from their supports o Access and use the NDIS Participant Portal my place • Effectively communicate and maintain relationships with the NDIA. Maintain a company KPI of bringing in 1 client per week to point care for Support Coordination( thereby increasing there case load. Accountability. Action referrals in a timely manner Support the NDIS participant to: ▪ Assess a number of mainstream, community, informal and provider options ▪ Select preferred options or providers ▪ Negotiate services to be provided and their prices ▪ Develop service agreements and create service bookings with preferred providers ▪ Arrange for any assessments required to determine the nature and type of funding required (e.g. assessment to determine the type of complex home modifications required) ▪ Determine the budget for each support type and advise any relevant plan. manager of the breakdown of funds ▪ Liaise with any plan manager to establish the appropriate claim categories and attribute the correct amount of funds ▪ Link to mainstream or community services (i.e. housing, education, transport, health) ▪ Strengthen and enhance participants capacity to coordinate support, self-direct and manage supports and participate in the community, including providing participants with assistance to: - resolve problems or issues that arise - understand their responsibilities under service agreements - change or end a service agreement Be the key contact for service issues, complaints, major changes and plan reviews.Assist participants to prepare for their plan review by supporting them to: assess whether they achieved their goals and got value for money for their plan 1. identify solutions to problems experienced in implementing the plan 2. consider new goals Assist participants to decide on what actions to take to achieve goals about exploring housing options and life transition planning. Maintain confidentiality of customers, their families/carers and the organization Effective networking internally and externally to assist individuals achieve their desired personal outcomes. Manage any perceived or real conflict of interest according to the NDIA’s Terms of Business Provide NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency Continue to enhance Point Care's reputation in practice and character through continuous improvements, business development and innovation. Requirements A commitment to the Code of Conduct and policy and procedures of Point Care • Excellent interpersonal and active listening skills • Excellent written and verbal communication skills • Ability to adapt communication style to meet people’s needs. • Able to resolve conflict • High level of numeracy and literacy • Strong administrative skills; time management, coordination of tasks, efficient work practices • Excellent computer literacy and confidence and capability in using systems and technology • Ability to work with minimal supervision • Ability to build and maintain strong community connections and relationships with service providers, individuals and/or families/carers • Ability to understand the NDIS Price Guide and flexibility within budgets, the NDIS legislation and rules including provisions relating to reasonable and necessary supports and the role of the mainstream service system. Understanding of child safety related matters and legal system as it relates advocacy of NDIS clients. Benefits Making a positive impact on people's lives: As an NDIS Support Coordinator, you will have the opportunity to make a real difference in the lives of people with disabilities by helping them access the support and services they need to live independently and achieve their goals. Professional development opportunities: The NDIS is a rapidly evolving field, and as a Support Coordinator, you will have the opportunity to stay up to date with the latest developments and best practices, and to grow your skills and knowledge. Working in a supportive and collaborative environment: The NDIS Support Coordinator role involves working closely with a team of dedicated professionals, including case managers, support coordinators, and service providers. This collaborative environment can foster a sense of community and camaraderie among team members. Job security: The NDIS is a government-funded program and it's expected to continue growing, which can provide a sense of job security for those working in the field. Competitive compensation: NDIS Support Coordinator jobs often offer competitive compensation packages, including salary, benefits, and opportunities for bonuses or performance-based pay. Flexibility: Many organizations offer flexible working arrangements, such as part-time or telecommuting options, which can help balance work and personal commitments. Sense of purpose and fulfillment: The NDIS Support Coordinator job can be a fulfilling and rewarding career. choice for those who are passionate about helping people with disabilities and want to make a positive impact on society. Career advancement opportunities: As NDIS expands and more people with disabilities become eligible for support, there will be an increasing need for managers and leaders in the field, providing opportunities for career advancement. Opportunities to learn and grow: In this role, you will have the opportunity to work with a diverse group of clients with different abilities, needs and cultural backgrounds, learning from them and expanding your knowledge and understanding of different support needs. Independence: NDIS Support Coordinators have a high level of autonomy and independence in their work, which can provide a sense of accomplishment and ownership over their work.
