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Open nowPosted 628 days ago

Team Leader/ Team Supervisor

Point Care Pty Ltd.109 open roles

Where
Sunshine Coast Mc, Queensland, Australia
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Your applicationOpen nowTeam Leader/ Team SupervisorPoint Care Pty Ltd. · Sunshine Coast Mc, Queensland, Australia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Point Care Pty Ltd.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 628 days ago

The posting

Key Responsibilities: Recruitment and Supervision: ▪ Recruit, appraise, manage, educate, and monitor the performance of support workers. ▪ Ensure suitably qualified and experienced personnel are available to carry out quality care for clients. Scheduling and Allocation: ▪ Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently. ▪ Assist with the onboarding of new support workers. Performance and Compliance: ▪ Ensure all KPIs are met in accordance with management directives and compliance requirements. ▪ Prepare and submit regular performance and compliance reports to the Client Regional Coordinator. Sales and Business Development: ▪ Work closely with the Business Development Coordinator to meet and exceed sales targets. ▪ Identify and pursue new business opportunities within the NDIS sector. Client Relationship Management: ▪ Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals. ▪ Act as the primary point of contact for NDIS clients, addressing and resolving any issues or concerns. Client Onboarding and Support: ▪ Manage the initial assessment, intake, and onboarding processes for new participants. ▪ Assist clients with their NDIS plan, including goal setting, planning, and budget management. Administrative Duties: ▪ Maintain clear and accurate records. ▪ Develop and control a records management service for the receipt, custody, control, preservation, and retrieval of records. Internal Audits and Compliance: ▪ Attend existing Supported Independent Living (SIL) homes and report findings as part of internal audit processes. Brand Awareness and Networking: ▪ Act as the ‘face’ of the business, building brand awareness and networking across the disability and community care sector. On-call Duties: ▪ Assist with on-call and after-hours duty in a scheduled roster. Requirements Skills and Experience: ● Qualifications: Relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience. ● Experience: At least 2 years of experience in team leadership or support management within the NDIS sector. ● Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities. ● Skills: ▪ Strong communication and interpersonal skills. ▪ Ability to multitask and manage multiple clients simultaneously. ▪ Strong problem-solving and conflict resolution skills. ▪ Leadership and team management skills. ▪ Proficiency in Microsoft Office Suite and data analysis software. ● Specialist Expertise: Ability to provide specialist expertise or advice in their relevant discipline and supervise various functions within a work area or activities of a complex nature. ● Time Management: Skills in managing time, setting priorities, planning, and organising own work and that of lower classified staff and/or volunteers. Benefits Benefits: ● Competitive remuneration. ● Access to ongoing training and development opportunities. ● Very supportive Management Team. ● Growing Organization.

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