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Open nowPosted 40 days ago

【27届校招】交易履约体验运营

poizon/578078163 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now【27届校招】交易履约体验运营poizon/578078 · Shanghai, Chinese Mainland

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Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 40 days ago

The posting

岗位定位 聚焦得物履约体验的运营治理与优化，围绕「收货体验、商品质量、包装体验、末端服务」四大模块，通过数据分析发现问题、通过规则迭代解决问题、通过跨团队协同推动落地，直接对履约体验CPO、收货速度 NPS、物流体验受损率等核心体验指标负责。 岗位职责 1、履约体验指标监控与归因：协助搭建并维护各渠道（入仓/品牌直发/现货）的履约体验指标体系（收货速度NPS、物流受损CPO、末端受损率等），对异常指标进行归因分析并预警，推动改善闭环； 2、渠道履约问题诊断与优化：针对各渠道的差异化痛点（如入仓质检预期落差、直发时效慢与虚发虚揽、现货两段物流瓶颈），通过NPS贬损归因、用户原声分析、VOC下钻等方式定位根因，输出优化方案并跟踪落地； 3、包装体验治理：推动商品本体包装按价值分层（贵品鞋盒保护/原装保留/叠放规范）、极简包材治理、质检拆封前置告知等包装规则的制定与落地，降低包装相关贬损； 4、末端收货服务优化：协同供应链推进重货/大件送货上门、预约配送、送装一体的能力建设与择配规则优化，推动「上门/预约」从下单后被动响应提前到择配阶段； 5、商家规则协同与治理：协同治理商家履约规则（仓储费、不可抗力、履约率考核等），参与规则评估与体验影响测算，推动规则「分场景、去重复、前置化」优化； 6、跨团队协同：作为履约侧接口，与体验团队（VOC/NPS监控）、供应链团队（仓运配能力建设）、交易团队（规则/定价）、客服团队（售后/赔付）高频协同，确保体验问题从发现到闭环的链路通畅； 7、数据驱动决策：完成重点专项的数据分析并产出报告，为业务决策提供数据支撑。

1、27届毕业生，本科及以上学历，物流管理、供应链管理、统计学、数据分析相关专业优先； 2、具备供应链、物流、电商运营或商家管理相关实习经验者优先； 3、数据敏感度强，熟练使用Excel/SQL等工具进行数据处理与分析，能从大量数据中定位问题、发现规律、给出结论； 4、逻辑思维清晰，能将复杂业务问题拆解为可量化、可执行的子问题，具备结构化思考和方案输出能力； 5、有较强自驱力，能主动发现流程中的问题与盲点，提出创新想法并推动落地执行； 6、跨团队沟通能力强，可高效协同供应链、体验、交易、客服等多方角色推动问题解决，有「拿结果」的意识和能力。

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