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Open nowPosted 82 days ago

【27届校招】供应链-服务提升

poizon/578078163 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now【27届校招】供应链-服务提升poizon/578078 · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on poizon/578078's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 82 days ago

The posting

1. 服务资源统筹：参与资源的统筹与管控，协助人力预估、排班优化与现场运营监控，实现服务流量与资源匹配，保障KPI达成与业务平稳运行 2. 服务质量监控：监控人效、产能、响应时长、满意度等运营数据，对异常情况实时追踪与预警，输出诊断报告，提出资源与流程优化建议 3. 体验改善与流程优化：分析客户需求与高频客诉痛点，制定体验改善策略，联动业务部门推动服务流程与系统优化，提升客户满意度 4. 客诉与风险管理：监控客户VOC与舆情动态，识别潜在风险并启动预警，协助处理紧急客诉与突发风险事件，推动问题溯源整改，降低业务风险 5. AI应用探索：主动运用AI工具辅助运营数据分析、流程诊断与改善方案设计，提升服务运营效率与质量

1. 2027届应届生，本科及以上学历 2. 熟练使用Excel、PPT等办公软件，具备一定的数据分析能力和报告撰写能力 3. 热爱互联网行业并愿意长期深耕，具有强烈的事业心、进取心、责任心，对工作充满激情 4. 具备良好的逻辑思维与客户洞察力，对服务体验有敏感度，善于发现和解决问题 5. 有很强的沟通协调能力、学习能力和推进能力，有很好的责任心和抗压能力 6. 了解并能使用AI工具（如通用对话式AI、智能数据分析平台等）辅助数据分析与流程优化；有利用AI工具提升运营效率的经历者优先 7. 对AI新技术保持好奇心，乐于主动学习并快速掌握新的AI知识和功能，积极拥抱新技术。

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