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Open nowPosted 40 days ago

【27届校招】交易体验运营-交易产品

poizon/578078163 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now【27届校招】交易体验运营-交易产品poizon/578078 · Shanghai, Chinese Mainland
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 40 days ago

The posting

负责电商产品下单购买、价格优惠等交易链路体验监控,通过指标体系(NPS、CPO、用户反馈等)定位体验问题。 1、体验数据归因与问题拆解 基于周/月度业务数据波动,完成指标差异分析、人群分层拆解、问题根因定位,区分产品逻辑、平台规则、服务保障等体验问题,输出结构化归因结论。 2、价格体验策略运营 参与价保、降价退差、津贴赔付、商家出资补贴等策略的设计与迭代,跟踪上线效果并持续优化。 3、下单/账号体验策略运营 参与购买下单、账号安全等环节体验改善,能基于消费者视角发现平台规则/保障可优化机会点,输出改善建议并推动相关方共同优化。 4、体验标准&体系建设 参与下单/价格/账号等场景VOC标签体系、体验问题分级标准、问题迭代闭环机制建设,推动体验问题从“单点修复”走向“根因解决”。 5、跨部门推进落地 联动产品、策略、内容、运营、客服团队,推动体验优化方案落地,跟进上线效果、复盘数据收益,输出周报/月报/专项复盘。

1、27届毕业生,本科及以上学历,专业不限,统计学、经济、电子商务、产品设计、市场营销优先; 2、对电商用户体验、用户决策链路有热情,对数据归因及问题定性具有敏感度; 3、逻辑严谨,拥有结构化思维,具备sql或其他数据分析能力,有电商/互联网实习经验优先; 4、擅长从用户视角、业务视角双维度分析问题,能输出可落地的优化策略,对体验改善保持热情。

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