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Open nowPosted 157 days ago

CRM Specialist

Polleo Sport10 open roles

Where
Zagreb
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Your applicationOpen nowCRM SpecialistPolleo Sport · Zagreb

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 157 days ago

The posting

Become a CRM Expert at the Regional Leader in the Fitness Industry!

About the Position:

As a CRM Specialist at Polleo Sport, you will be a key player in building and maintaining relationships with our customers. Your mission: design and manage communication campaigns that build loyalty, drive engagement, and increase sales across multiple channels – email, SMS, WhatsApp, and Viber. In addition, you will be responsible for the development and promotion of our loyalty app, making it a central tool for delivering a personalized customer experience.

Responsibilities:

  • Develop and implement a CRM strategy aligned with the brand image and business goals
  • Create and manage email, SMS, WhatsApp, and Viber campaigns that increase engagement and conversion
  • Manage the loyalty app – planning promotions, push notifications, and reward programs
  • Segment customer databases and personalize communication based on user behavior and preferences
  • Develop and implement effective email marketing campaigns
  • Analyze campaign performance (open rate, CTR, conversions, retention, lifetime value) and continuously test for optimization
  • Collaborate with graphic designers, copywriters, and the IT team in developing CRM content and technical solutions
  • Maintain database quality and ensure compliance with GDPR regulations
  • Research trends in CRM technologies and propose new opportunities to enhance the customer experience

We Are Looking For:

  • Minimum of 2 years of experience in CRM or email marketing
  • Experience with CRM and automation tools (e.g., Mailchimp, Klaviyo, HubSpot, or similar)
  • Knowledge of SMS and Viber marketing tools and experience with loyalty programs
  • Strong analytical skills and understanding of the customer journey
  • Creativity in designing promotional activities and communication messages
  • Excellent command of Croatian and English, along with strong writing and content editing skills
  • Understanding of GDPR and best practices in customer data management

What We Offer:

  • A dynamic and supportive work environment in a fast-growing company, with opportunities for professional growth and career advancement
  • Competitive salary and performance-based bonuses
  • Paid comprehensive medical check-up once every two years
  • Team-building activities
  • Employee discount
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    The review screen in CV Rocket: how each CV was read, round by round.

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