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Open nowPosted today

General Manager - Boca/Delray Beach

Pollo Tropical173 open roles

Where
West Boca Raton FL
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Your applicationOpen nowGeneral Manager - Boca/Delray BeachPollo Tropical · West Boca Raton FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pollo Tropical's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. Pollo Tropical postings stay open a median of 38 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

Pollo Tropical median: 38 days open

The posting

Be a Part of the Fiesta... Come Join The Pollo Nation!

You will need an email account click here to create one if you do not currently have one: Create Email Account

When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character.

Overview

Overseeing all aspects of daily operations, ensuring exceptional guest service, food safety, and sanitation standards. Lead the team in driving sales, meeting food, labor, and financial targets, and maintaining operational excellence. Responsible for developing and guiding 2–4 managers and/or team leaders, along with 25+ team members, while fostering a high-performance, positive work environment through strong leadership and communication.

Qualities and Responsibilities

  • Oversee all aspects of restaurant operations, ensuring product quality, operational efficiency, and exceptional guest service.
  • Lead the management team and supervise 25+ team members to maintain high standards in food safety, sanitation, and compliance with company and regulatory requirements.
  • Drive a business ownership mentality while consistently meeting or exceeding sales, transactions, labor, and EBITDA targets.
  • Communicate, monitor, engage, and inspire team members for high performance through coaching, recognition, and accountability.
  • Conduct and ensure completion of daily huddles (pre-shift meetings) across all shifts.
  • Model and coach exceptional guest service standards, addressing and resolving guest complaints with urgency.
  • Review applications, interview, hire, onboard, train, and develop current and future team members and managers.
  • Partner with your leadership team to maintain facility cleanliness and equipment functionality, reporting concerns promptly.
  • Foster a safe and inclusive environment, ensuring immediate reporting of any guest or team member incidents, accidents, or injuries.
  • Make sound decisions under pressure and effectively manage unexpected challenges.
  • Embrace change with an open, curious, and adaptable mindset, while fostering a positive work environment.
  • Ensure adherence to administrative processes such as payroll, scheduling, inventory, ordering, orientations, performance reviews, and incident reporting.
  • Develop and implement strategies that enhance the guest experience and drive positive social reviews.
  • Ensure cash management procedures are properly followed from handling to reconciliation and reporting.
  • Performs other related duties as assigned in accordance with company policies and procedures.

Education, Experience and Additional Skills:

  • Completion of high school or GED required.
  • 5 years in the restaurant industry, 2 years as a General Manager or equivalent position.
  • Computer program literacy such as internal websites, Outlook and HRIS systems.
  • ServSafe Certification required.
  • Good verbal and written communication skills in English required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you are a current employee, please apply using the internal application process. Reach out to your manager for more information

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Pollo Tropical's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pollo Tropical's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Pollo Tropical's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

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The numbers game

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