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Open nowFirst seen 12 hours ago

Deskside Support Technician

Pomeroy33 open roles

Where
Los Angeles, CA, USA
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Your applicationOpen nowDeskside Support TechnicianPomeroy · Los Angeles, CA, USA

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pomeroy's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 12 hours ago

The posting

Responsibilities:

  • Provide phone and in-person technical support for users, addressing issues related to Win11, O365 applications, desktops, laptops and Mobile devices.
  • Serve as the first point of contact for IT support requests, ensuring timely resolution or escalation.
  • Troubleshoot and resolve hardware, software, and peripheral issues in a hybrid work environment.
  • Cisco Network Infrastructure knowledge including routers, switches, IPS circuits, MDFs/IDFs.
  • Experience with network monitoring tools such as Solarwinds.
  • Experience supporting Office space, Sales, Delivery, Production and Warehouse WMS functions.
  • Document support requests and resolutions using ServiceNow.
  • Install, configure, and troubleshoot Microsoft Win11 systems, Samsung phones, Apple iphones, ipads, Office 365 applications and client specific software.
  • Manage mobile IT asset deployment and retrieval utilizing Mobile Device Management (MDM) software (AirWatch / Knox Portal), including laptops / desktops during employee onboarding and offboarding.
  • Experience with provisioning OKTA Multi-Factor Authentication (MFA) solutions.
  • Participate in after-hours P1 and P2 support as needed.
  • Provide Audio/Visual (A/V) support for meetings, conferences, and briefings.
  • Assist with project deployments, imaging, configuring and provisioning IT assets and vendor management.
  • Software distribution and installation.
  • Maintain IT asset management, tracking, and inventory control.

Qualifications:

  • US citizen or Lawful Permanent Resident.
  • 2 year AA/AAS degree or equivalent.
  • 2-4 years of experience in IT supporting clients on-site/remote in an enterprise corporate environment.
  • Proficiency in troubleshooting laptops, desktops, network printers, and other peripherals.
  • Strong knowledge of Microsoft O365 applications and client-specific software.
  • Familiarity with Active Directory, PXE imaging, Workstation Windows11.
  • Experience with remote desktop connectivity tools such as Microsoft SCCM, RDP, RDC, Tanium or other Remote Assistance utilities.
  • Basic understanding of network protocols, including TCP/IP and wireless connections.
  • Audio/Visual (A/V) support experience a plus.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Strong analytical problem-solving skills and attention to detail.

Physical Requirements:

  • Must be able to lift up to 40lbs.
  • Must be able to stand or walk for extended periods of time.
  • Must be able to walk up and down stairs or ramps.
  • Must be able to kneel and work under desks or in confined spaces.

Soft Skills:

  • Dependability and proactive work ethic.
  • Ability to work with strong personalities and meet customer expectations.
  • Coachable and responsive to feedback from leadership.
  • Team player with a positive attitude

#LI-JM1

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