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Open nowFirst seen 55 minutes ago

Field Technician

Pomeroy33 open roles

Where
Atlanta, GA, USA
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Your applicationOpen nowField TechnicianPomeroy · Atlanta, GA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pomeroy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Pomeroy postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: first seen 55 minutes ago

Pomeroy median: 2 days open

The posting

WALK-IN CENTER IT FIELD TECHNICIAN (IQ BAR)

Essential Job Functions:

  • Provides on-site field support to customers, including installation, repair, and servicing of IT equipment.
  • Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.
  • Supports customers in a timely manner and balances priorities to achieve individual and team productivity goals.
  • Documents all pertinent user information and the nature of reported problems accurately.
  • Records all inventory transactions accurately to maintain service and inventory part accuracy.
  • Assists in investigating and resolving complex installation and maintenance matters.
  • Instructs customers in the operation and maintenance of systems and equipment.
  • Ensures issues are referred to the appropriate personnel or service areas for follow-up testing.
  • Acts as a liaison with customers on administrative and technical matters for assigned projects.
  • Performs analysis on system issue trends and solutions.

Basic Qualifications:

  • High school diploma or G.E.D.
  • Five or more years of field support experience.
  • Experience working with corporate hardware, software, and equipment.
  • Ability to lift 45 pounds.
  • Authorized to work in the USA.

Other Qualifications:

  • Deep understanding of computer hardware and software components.
  • Experience navigating technical issues with a high level of customer service and empathy.
  • Excellent verbal and written communication skills, with the ability to tailor communication styles to different audiences.
  • Experience working in a dynamic, fast-paced environment.
  • Demonstrated success in team environments, showing shared responsibility and accountability.
  • Strong analytical and problem-solving abilities.
  • Good time management and organizational skills.

Work Environment:

  • Office environment.
  • Dress code: Business casual.

#LI-DNI

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