The posting
Job Description
Responsibilities
- Provide on-site, client-facing technical support, including installation, service, and repair of systems
- Perform quality checks to verify operational status of equipment prior to deployment
- Troubleshoot and resolve hardware installation, repair, upgrade, and maintenance issues
- Escalate and coordinate issues with appropriate personnel or service teams for follow-up, testing, and advanced troubleshooting
Basic Qualifications
- 1+ year of field support experience
- Experience with hardware and software installation, support, and troubleshooting
- Proficiency with Windows 10
- Experience with Microsoft Office and Office 365 (O365)
- Experience configuring new PCs and notebooks using SCCM imaging
- Ticket management system experience
- Familiarity with iOS devices
- Ability to lift and carry up to 40 lbs
Work Environment
- Office environment
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