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Open nowFirst seen 19 hours ago

Help Desk Technician

Pomeroy30 open roles

Where
Cleveland, OH, USA
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Your applicationOpen nowHelp Desk TechnicianPomeroy · Cleveland, OH, USA
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Pomeroy postings stay open a median of 2 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 19 hours ago

Pomeroy median: 2 days open

The posting

We are seeking a Help Desk Technician in Cleveland, OH. The Help Desk Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues.

Essential Job Function:

  • Provide Help Desk support and resolve problems to the end user’s satisfaction.
  • Provide technical assistance and support related to computer systems, hardware and/or software.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, as well as priority level set on the ticket itself
  • Walk staff through problem-solving process Report unresolved issues to the Service Desk for escalation
  • May provide hands on support for projects and assisting the desktop support team.

Qualifications:

  • 1 to 3 years’ experience in a Helpdesk/Service Desk environment
  • Effective telephone & communication skills
  • Strong knowledge of standard hardware/software/operating systems
  • Effective listening skills

#LI-DNI

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