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Open nowFirst seen 16 hours ago

Regional Service Tech 1

Pomeroy33 open roles

Where
Charlotte, NC, USA
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Your applicationOpen nowRegional Service Tech 1Pomeroy · Charlotte, NC, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pomeroy's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 16 hours ago

The posting

Key Responsibilities include:

  • Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
  • Troubleshoot and repair failed IT hardware in retail store and/or office settings
  • Pick up shipped good service parts and drop off defective service parts on a timely basis
  • Provide exceptional customer service
  • Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
  • Performance review metrics include the following:
  • SLA achievement
  • Customer Service scores
  • Inventory movement and accuracy
  • Safety
  • Compliance related training and follow through
  • Service call management
  • Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
  • Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
  • Focus on safety at all times -- including maintaining a safe driving record
  • Additional Responsibilities may include, but are not limited to:
  • Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
  • Complete staging / integration services of IT hardware as needed
  • Installation or cabling projects may require travel
  • Extensive driving required in company provided vehicle
  • May be assigned other duties as needed

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