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Open nowPosted 228 days ago

Senior Business Process Consultant – ITSM, CSM & CMDB

pontoonglobalsolutions166 open roles

Where
International
Work mode
Remote
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Your applicationOpen nowSenior Business Process Consultant – ITSM, CSM & CMDBpontoonglobalsolutions · International

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 228 days ago

The posting

Role: Senior Business Process Consultant – ITSM, CSM & CMDB Experience: 7+ Years Location: Offshore Work Mode: Offshore Certification: Not Mandatory

Key Responsibilities

  • Lead process consulting and transformation for ITSM, CSM, and CMDB
  • Analyze current processes, identify gaps, and recommend ServiceNow-aligned solutions
  • Design and document To-Be processes, workflows, and governance models
  • Provide expertise in Incident, Problem, Change, Request, Knowledge, and CSM case management
  • Define and implement CMDB strategy, CI lifecycle, relationships, and governance
  • Conduct stakeholder workshops and design sessions
  • Work with architects and developers to translate requirements into functional designs
  • Support UAT, process validation, and go-live readiness

Required Skills

  • 7+ years of ITSM / Service Management consulting experience
  • Strong expertise in ServiceNow ITSM, CSM, and CMDB
  • Deep understanding of ITIL processes and service lifecycle
  • Strong CMDB knowledge (CI classes, relationships, discovery, data quality)
  • Excellent stakeholder management and communication skills
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