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Open nowPosted 227 days ago

ServiceNow Architect – ITOM

pontoonglobalsolutions166 open roles

Where
International
Work mode
Remote
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Your applicationOpen nowServiceNow Architect – ITOMpontoonglobalsolutions · International

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 227 days ago

The posting

Role: ServiceNow Architect – ITOM Total Experience: 8+ Years Location: Offshore Work Mode: Offshore Shift: 9:30 AM – 6:30 PM IST Certification: Not Mandatory

Overview

The ServiceNow ITOM Architect will design, architect, and deliver scalable ITOM solutions on the ServiceNow platform, ensuring performance, governance, and integration across enterprise systems.

Key Responsibilities

  • Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB
  • Define ITOM architecture, CMDB governance, and data models
  • Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub
  • Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools
  • Ensure platform scalability, performance optimization, security, and compliance
  • Provide technical leadership, architecture reviews, and guidance to development teams
  • Translate business and operational requirements into technical solutions
  • Support presales activities including solution design, estimations, and technical workshops

Required Skills & Experience

  • 8+ years of IT experience with strong ServiceNow expertise
  • Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB)
  • Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts)
  • Experience with IntegrationHub, Flow Designer, and enterprise integrations
  • Solid understanding of IT infrastructure, cloud platforms, and monitoring tools
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