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Open nowFirst seen 2 hours ago

Service Experience Coordinator

porcaroford7 open roles

Where
Racine, WI
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Your applicationOpen nowService Experience Coordinatorporcaroford · Racine, WI

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: first seen 2 hours ago

The posting

Porcaro Ford is looking for a Service Experience Coordinator to support our Service Department and help deliver a stress-free, more convenient customer experience.

This role works closely with the Service Manager and service team to coordinate appointments, customer communication, pick-up and delivery scheduling, and mobile service experiences.

The right person will be organized, dependable, comfortable talking with customers, and able to help keep the department moving efficiently.

Responsibilities:

  • Coordinate service appointments and help manage the daily service schedule
  • Assist the Service Manager with customer follow-up and department organization
  • Schedule and track customer pick-up and delivery appointments
  • Help coordinate mobile service visits and customer communication
  • Communicate with customers by phone, text, and email
  • Work with service advisors, technicians, and drivers to keep appointments on track
  • Monitor appointment status and help prevent delays or missed communication
  • Help ensure customers receive a professional and convenient service experience
  • Support daily workflow, scheduling updates, and service department needs

Requirements:

  • Strong communication and customer service skills
  • Organized and able to manage multiple tasks at once
  • Comfortable using computers, phones, email, and scheduling systems
  • Dependable, professional, and detail-oriented
  • Able to work well with service advisors, technicians, managers, and customers
  • Automotive service experience is helpful but not required
  • Previous scheduling, dispatching, BDC, receptionist, or coordinator experience is a plus

Benefits:

  • Competitive hourly pay of $18.00 - $25.00 per hour, paid weekly
  • Full-time schedule
  • Paid training
  • Career growth opportunity within the dealership
  • Supportive team environment
  • Employee vehicle purchase opportunities
  • Benefits available based on eligibility

About the Company:

Porcaro Ford is a family-owned Ford dealership located in Racine, Wisconsin. We are focused on providing a professional, helpful, and convenient experience for our customers in sales, service, parts, Quick Lane, mobile service, and Ford Blue Advantage.

If you are organized, customer-focused, and looking for a stable full-time role with room to grow, we encourage you to apply for the Service Experience Coordinator position at Porcaro Ford.

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