The posting
Stovepipe Wells in Death Valley National Park - Journey Beyond the Ordinary. Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.
POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. We do this through our collection of mountain resorts, Woodward youth centers, and National Park concessions. To be successful we must have a deep understanding of our guests—what inspires them, motivates them, and brings them back.
Stovepipe Wells has an 80-room hotel, restaurant, bar, pool, gas station, general store, and gift shop. Stovepipe is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Death Valley National Park. POWDR operates Stovepipe Wells under a long-term concession contract with the National Park Service.
The Retail Associate is responsible for the day-to-day operations of the retail outlets within Stovepipe Wells. You will actively cultivate a safe, friendly, and fun work environment where outdoor adventure and environmental stewardship are embraced.
- A work culture to Journey Beyond the Ordinary.
- On-Site Employee Housing/RV sites and Meals available.
- Retail Discounts on Apparel.
- Complimentary access to most POWDR owned resorts!
Essential Duties and Responsibilities:
- Answer guest questions regarding recreation, trails, paths, merchandise, lodging, the local area, directions, open hours, the resort and other relevant interests.
- POS technology and cash handling techniques.
- Visually check inventory, products and receiving.
- Perform routine visual inspections of products and ensure attractive, neat placement.
- Ensure prompt service and guest comment card surveys. Participate in the actions to improve as directed.
- Ensure attractive, clean and organized products.
- Secure proper signage, help with loss prevention.
- Work to ensure a top-notch, high touch guest experience.
- Adhere to green procurement standards
- Prepare for inspections and audits and is always prepared.
- Communicate family friendly recreation for the public and lodging guests.
- Well-versed in inventory to maximize business and sales.
- Participate in on-going team training and development engagement to maximize the guest experience, satisfaction, and skills such as, EHSQ, offering and selling merchandise, retail, lodging, and activities.
- Training and developing staff to ensure excellent customer service and efficiency.
- Promotes overall enjoyable staff experience by implementing positivity and fun in daily operations.
ESQ and Play Forever Responsibilities and Requirements:
- Understand and follow all ESQ procedures that relate to your job duties.
- Work with a “safety-first” attitude.
- Minimize your impact on the environment when at work and living onsite.
- Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
- All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
- Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
Other Duties as Assigned:
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
Work Location:
- Due to the in-person nature of the hospitality business, this position is on-site. Housing or RV sites will be provided on-site.
Due to the nature of our business, Stovepipe Wells Village is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.
POWDR and Destination Death Valley - Stovepipe Wells is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
