The posting
Thank you for considering Progyny!
The Senior Manager, Commercial Solutions is a dedicated growth and solutions specialist responsible for leading new product expansion within existing client relationships. This role partners closely with Client Success Managers (CSMs), who remain the primary relationship owners, while the Commercial Solutions Expert serves as the deep subject matter and value‑storytelling expert for Progyny’s expanding product suite.
As Progyny’s offerings continue to evolve beyond the core fertility benefit, this role ensures that clients receive consistent, high‑quality solution storytelling, consultative guidance, and skilled commercial execution—without diluting the CSM’s focus on retention, renewals, and client experience.
What you’ll do…
Lead New Product Expansion
- Own the end‑to‑end upsell motion for new products, from deep‑dive discovery through proposal, negotiation, and signed contract, in close partnership with the CSM.
- Develop and deliver compelling solution narratives using demos, client journeys, ROI frameworks, and industry benchmarks.
Serve as Product & Solution Expert
- Act as a subject matter expert across Progyny’s expanded product suite, building deep mastery of features, outcomes, guarantees, and competitive differentiation.
- Translate client needs and pain points into tailored solution recommendations aligned to business goals.
Drive Commercial Excellence
- Navigate pricing discussions, guarantees, objections, and contract terms with confidence and consistency.
- Coordinate with internal stakeholders (Finance, Legal, Product, Implementation) to ensure smooth deal execution.
Partner with Client Success
- Collaborate closely with CSMs to ensure opportunities are well‑qualified, context is clear, and positioning aligns with broader account strategy.
- Maintain the CSM’s role as trusted advisor, allowing them to remain client advocates rather than sales owners.
Ensure Seamless Handoff & Feedback Loop
- Lead structured handoff post‑contract, clearly documenting client commitments, success metrics, and expectations.
- Surface thematic client insights to inform product development, enablement, and go‑to‑market strategy.
Track & Optimize Performance
- Monitor and report on pipeline health, conversion rates, deal velocity, and revenue impact to support continuous improvement.
About you…
- 4+ years of experience in consultative B2B sales, commercial account expansion, or solution consulting, with a demonstrated track record of selling additional products to existing clients and meeting revenue or growth goals.
- Experience in sales, Client Success, or account management, with direct responsibility for growing existing accounts through discovery, opportunity qualification, proposal development, objection handling, pricing and contract negotiations, and closing expansion deals.
- Strong discovery and solution recommendation skills, with the ability to uncover client needs and connect product capabilities to business priorities.
- Clear, compelling communication, including experience delivering product demonstrations, presenting business cases, and explaining ROI to decision-makers.
- Experience partnering with Client Success or account management teams, owning the sales process while the CSM retains responsibility for the overall client relationship.
- Cross-functional collaboration, including working with Finance, Legal, Product, and Implementation to execute agreements and ensure a smooth handoff after signing.
- Pipeline management and forecasting skills, including maintaining accurate opportunity records and tracking deal progress, conversion rates, and revenue impact.
- Experience in healthcare, employee benefits, digital health, or another complex B2B environment with multiple decision-makers, preferred.
- Experience selling to employers, benefits leaders, or HR teams, preferred.
- Experience introducing new products to an established client base, preferred.
Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
About Progyny:
Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.
Our perks:
- Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
- Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $115,000 - $125,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].
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