The posting
ProSource is hiring an experienced Mortgage Loan Support Virtual Assistant. This is a key role designed to streamline loan application processes, manage client and lender communications, and provide crucial administrative support in a dynamic, fast-paced environment.
Key Responsibilities
- Respond to emails, phone calls, and client inquiries promptly and professionally
- Schedule and manage appointments between clients and the broker
- Organise and maintain accurate client files and documentation
- Assist in loan application preparation: document collection, timeline tracking, and follow-ups
- Enter and maintain data in CRM systems and lender portals
- Monitor and report on loan application progress
- Optional: Support client marketing activities such as newsletters and social media content
- General administrative tasks as required to support day-to-day operations
Required Skills and Experience
- Minimum of 2 years’ experience in a similar role dealing with loan or credit applications (required)
- Strong organisational skills and time management abilities
- Excellent written and verbal communication
- High level of attention to detail and accuracy
- Proficiency with Microsoft Office Suite, Google Workspace, and CRM systems (Salesforce, Pipedrive, or similar preferred)
- Ability to work independently, manage confidential information, and perform under pressure
- Reliable, self-motivated, and professional remote work ethic
Why Work with ProSource?
ProSource connects outstanding offshore professionals with Australian businesses for long-term, meaningful work. You’ll enjoy:
- Stable remote employment
- Dayshift Schedule
- Ongoing support and development
- A role that makes a real impact in clients’ lives and financial goals
How to Apply:
If you’re ready to bring your energy and skills to our growing team, submit your resume.
We look forward to reviewing your application and potentially welcoming you to the ProSource team.



