The posting
Summary of responsibilities: The Image Review Supervisor will support the manager in all required areas of the operation. This would include production, quality, staff retention, staff training/development, operational efficiencies and client relations. Key Responsibilities:
Oversee the collection, processing, and evaluation of information related to Manual Image Review (MIR) project. Supervise daily operations on the MIR project floor and ensure efficient workflow management. Track and report daily production metrics, demonstrating the ability to generate and analyze reports. Train, guide, and supervise personnel, ensuring they understand their duties and responsibilities. Monitor employee work hours, overtime, vacation, sick leave, and prepare payroll for submission. Coordinate employee vacation schedules to maintain adequate staffing levels, stepping in as needed. Oversee attendance and professional appearance standards. Ensure all documentation and training records are completed and properly filed in employee records. Maintain regular communication with the client and Manager. Conduct audits of processed images based on Image Review Reports. Prepare and deliver employee performance appraisals. Uphold and enforce company policies and procedures.
Additional requirements:
Ability to work any day of the week, including weekends, is required due to our rotating schedule Should be responsive to alerts or messages, including after-hours when needed Must be able to engage and communicate with clerks professionally and respectfully. Ability to work efficiently with little to no supervision is required. Proven leadership skills with the ability to motivate and manage a team effectively. Ability to manage multiple tasks and prioritize in a fast-paced environment. Strong interpersonal skills and ability to handle conflict resolution in a professional manner. Proficiency in relevant software/tools for reporting and scheduling.
