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Open nowFirst seen 2 days ago

Customer Service Manager

PT Apex Nusantara Indo251 open roles

Where
South Jakarta, Jakarta, Indonesia
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Your applicationOpen nowCustomer Service ManagerPT Apex Nusantara Indo · South Jakarta, Jakarta, Indonesia
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Requirements;

  • Min Bachelors Degree in Business Administration, Finance, or a related field.
  • Proven experience (typically 5+ years) in order management, billing, or customer service, ideally within the Agriculture Industry.
  • Strong organizational skills and attention to detail in managing order and billing accuracy.
  • Proficiency in ERP systems and order/billing software.
  • Effective communication skills for interacting with customers and cross-functional teams.
  • Problem-solving abilities to quickly address and resolve order or billing discrepancies.
  • Oversee the end-to-end order processing system, ensuring orders are entered, tracked, and fulfilled accurately and efficiently.
  • Collaborate with Sales, Logistics, and Inventory teams to monitor stock levels and ensure product availability aligns with customer demand.
  • Address any issues or delays in the order process, maintaining clear communication with customers regarding order status.
  • Manage the billing and invoicing processes to ensure timely and accurate generation of invoices for customers.
  • Ensure invoices are correctly aligned with delivered orders and any applicable terms or discounts.
  • Work closely with the Finance team to streamline billing practices, resolve discrepancies, and ensure smooth payment processing.
  • Act as the primary point of contact for order and billing inquiries, resolving customer issues and complaints related to orders, invoices, and payments.
  • Proactively communicate with customers about order confirmations, delays, billing adjustments, and other relevant updates.
  • Identify opportunities to improve order and billing workflows, implementing best practices to enhance efficiency and accuracy.
  • Use data analysis to track order and billing metrics, identifying trends, bottlenecks, and areas for improvement.
  • Coordinate with Sales, Finance, Logistics, and Inventory teams to ensure an integrated approach to order fulfillment and billing.
  • Support the Finance team with accounts receivable efforts, helping to ensure timely payments and minimize outstanding balances.
  • Ensure that all order and billing processes comply with company policies and regulatory requirements.
  • Maintain accurate and comprehensive records of orders, invoices, and customer interactions for audit and reporting purposes.
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