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Open nowPosted 3526 days ago

Data Analyst - REMOTE

PTP35 open roles

Where
Austin, TX, US
Work mode
Remote
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Your applicationOpen nowData Analyst - REMOTEPTP · Austin, TX, US

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3526 days ago

The posting

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
  • Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement
  • Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings
  • Develop and maintain a deep understanding of IVR application functionality and user flows
  • Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience

Requirements

  • Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
  • 2+ years of experience in data analysis, preferably in an IVR or contact center environment
  • Experience with Tableau or other business intelligence tools is highly desirable
  • Proficiency in Microsoft Excel and SQL
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills

Desired Experience

  • Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)
  • Knowledge of user experience (UX) design principles and human-computer interaction
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