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Company description About Publicis Sapient Most companies in the AI era do one of two things: they advise, or they sell you a tool. We do both. Publicis Sapient is a technology company that provides enterprise AI platforms and services, which means we build our own AI platforms and bring the strategists, product thinkers, designers and engineers who make them work inside the world's most complex businesses. It's where people and products shape the future of enterprise, and where your ideas actually reach the organizations that run the world. If you want to question how things are done, learn continuously and do the best work of your career alongside 20,000 people across 28 countries, you're in the right place. Come build with us. Our Commitment to Inclusive Hiring We are committed to fostering and encouraging an inclusive and welcoming environment for everyone and we believe great talent comes from many different backgrounds, experiences, and perspectives. That's why we're committed to creating a hiring process where everyone has an equal opportunity to succeed and feel safe. We welcome applications from all backgrounds and value the diverse experiences, perspectives and strengths that individuals bring to our teams. If there's anything we can do to make our recruitment process more accessible or comfortable for you, please let us know. We're happy to provide reasonable adjustments throughout the application and interview process. You can contact us anytime at [email protected]. Your Safety Matters To Us At Publicis Sapient, we're committed to protecting candidates throughout every step of their journey with us. To help you stay safe from recruitment scams, please remember that our recruiters will only ever contact you from a Publicis Sapient email address. In some cases, we may partner with trusted, vetted recruitment agencies who will clearly identify themselves as working on behalf of Publicis Sapient. If you receive communication from any other domain claiming to represent us, please treat it with caution and contact us at [email protected]. Responsibilities Where You’ll Make an Impact Provide Level 2 functional and technical support for Endur applications, ensuring stable day-to-day trading operations. Investigate, troubleshoot and resolve incidents across Front Office (FO), Middle Office (MO), Back Office (BO) and Logistics functions. Monitor Endur application performance, End-of-Day (EOD) processing, P&L calculations and critical system health checks. Perform SQL queries, log analysis and root cause investigations to identify and resolve application issues. Manage incidents, service requests and production issues in accordance with agreed SLAs and ITIL processes. Analyse recurring incidents, identify underlying problems and collaborate with development teams to implement permanent fixes. Support Endur configuration changes, system enhancements and integration-related troubleshooting. Collaborate with business stakeholders to understand functional issues and provide timely, effective solutions. Support User Acceptance Testing (UAT), regression testing and production release validation. Maintain standard operating procedures (SOPs), technical documentation and knowledge articles to improve support efficiency. Work closely with L3 support, development and infrastructure teams to resolve complex technical issues. Identify opportunities for automation, performance optimisation and continuous improvement across Endur support operations. Ensure adherence to operational controls, internal risk m Qualifications What You’ll Bring to the Team Demonstrated hands-on experience in Endur (OpenLink) application support within energy and commodities trading environments. Strong functional understanding of the commodity trading lifecycle, including Front Office, Middle Office and Back Office processes. Experience providing L2 production support, incident management, troubleshooting and application monitoring. Strong SQL skills, database analysis and application log investigation capabilities. Understanding of Endur configurations, workflows, scripting and integration with surrounding systems. Experience supporting End-of-Day processing, P&L validation and critical trading operations. Working knowledge of ITIL practices, including incident, problem and change management. Ability to investigate complex production issues, perform root cause analysis and recommend sustainable solutions. Experience working with Agile delivery teams and support management tools. Strong analytical, problem-solving and communication skills, with the ability to engage business users and technical stakeholders. Ability to work effectively in a fast-paced, client-facing production support environment. Exposure to OpenJVS, OpenComponents or Endur customisation frameworks. Experience supporting Endur integrations with risk, finance, reporting and data platforms. Familiarity with follow-the-sun support models and globally distributed teams. Experience with Endur upgrades, platform modernisation or cloud-based environments. Knowledge of Python, Java or other programming languages used for application enhancements and automation. Exposure to data analytics, reporting or visualisation tools within trading environments. Demonstrated experience improving application stability, reducing recurring incidents and implementing long-term solutions. Experience mentoring junior team members and sharing technical knowledge across support teams. Additional information What You’ll Get in Return Be at the forefront of digital transformation. "Plugged" into a truly global organization with a start-up mindset. Career growth and training opportunities. A collaborative, agile and diverse regional team. Comprehensive insurance and medical benefits.
