The posting
Job Description
We are an innovation driven digital infrastructure organisation of industry leading experts in intelligent design, engineering, security, science, research, and sustainability. Headquartered in London (UK), with over 200MW of IT capacity live or under development, we develop and operate sustainable data centres for some of the world’s largest technology companies, across the UK, Europe, Middle East, and Asia.
We believe in data centres for good - creating employment opportunities, using our resources to support local communities, and investing in environmental restoration.
Irrespective of which area you work in there’s a common thread that binds everyone at Pure DC together. We’re passionate about always improving the way we are working, operating and developing.
Our goal is to use intelligent design of data centre infrastructure to improve the planet, society and the communities we operate in. Being sustainable makes a lot of sense, our customers want to develop sustainably, and we do too. We recognise and take responsibility for the environmental impact of our data centres and that’s why our in-house design, construction and sustainability teams are working together to reduce emissions associated with our activities and supply chain.
About you
We would love to hear from you if you are:
Curious, analytical and great at solving problems.
Exceptional at building strong working relationships with team members and across a range of stakeholders.
Flexible and adaptable team player with a can-do attitude.
Able to undertake a variety of activities with a substantial degree of personal responsibility and autonomy.
Responsibilities
Security Operations
- To be responsible for the operational management, deployment and administration of the Security team.
- To ensure Security Department operational and administrative policies, procedures and instructions are fully complied with by security personnel.
- To provide such reports and data related to the activities and incidents of the Security Department.
- To be aware and ensure the Security Division quality assurance programme is effectively applied, monitored and achieved.
- To be responsible for all access control systems, coordinated in the control room.
- To have ownership and accountability for ensuring that a sufficiency of appropriately skilled resources are deployed each shift, to meet the professional obligations of the Security Division, together with the capacity to respond adequately to emergencies and spontaneous incidents.
- To ensure all incidents are reported as per the SOP’s.
- To apply and monitor the Security Division’s security strategy, ensuring the requirements of the prevailing SOP’s, Operational Orders and AI’s are properly and effectively met.
- To assume immediate and personal operational responsibility for any potentially significant incidents or events including specifically fire alarm activation.
- To ensure the continuous and unimpeded flow of vehicular and pedestrian traffic throughout the Estate, by the application of appropriate measures and enforcement.
Customer Service
- Develop strong relationships with the customer and embed a culture of “Service Excellence” across individual teams.
- Regular meetings with customers across multiple sites, establishing good working relationships and enforcing the company’s security processes.
- Provide customer support and communication as required.
- Manage internal resources and vendors to meet customer timelines and deliverables.
- Respond to all problems and concerns and ensure compliance with company policies, and regulatory/legislative requirements.
- Ensure that all SLAs are being met.
Vendor and People Management
- In conjunction with the Admin & Facilities Manager, manage employees and directly employed contractors.
- Work with the internal and external team leaders to manage, direct and coordinate the activities of employees or contracted personnel or third parties providing services or performing work on site.
- Direct internal teams and assign, monitor and evaluate safe work responsibilities and capabilities of employees and contractors; ensure adherence to safety requirements and prescribed procedures.
- Qualify vendors and implement the company’s procurement policy, process and procedures, including tendering projects, using RFPs, purchase orders, and cost tracking templates.
- Track vendor performance against contracts and SLAs.
Qualifications
A genuine passion to drive change: We’re constantly searching for new ways to change the status quo. We need you to be efficient and agile, with excellent attention to detail and a desire to drive value creation and deliver exceptional service.
Ability to think differently: Our projects all require the team to think through problems and find the most effective and efficient new solution in each case. We’re looking for innovative thinking, problem solving, and a willingness to question assumptions.
Ability to build and maintain trust: We build trust and create space for people to own their work and deliver their best. We create environments where people feel safe if they make honest mistakes, and when they do we support them to learn and put things right.
Ability to connect and collaborate: You’ll be able to share your perspectives constructively and listen openly. Cross functional collaboration is crucial, because we understand that no one team is wholly responsible for building and operating a data centre.
Knowledge and Skills
Qualifications
Previous experience in a similar DC management role desirable
3+ Year’s experience working in the security industry at a junior to mid senior level.
Proven management and leadership skills
Orientated to problem solving
Have a friendly and approachable attitude to work
Excellent team player
A logical approach to problem solving
Ability to diagnose and resolve technical problems in a timely manner.
Work well under pressure and to deadlines/targets
Ability to meet and exceed targets and customers' expectations.
Experience
Planning, organising and prioritising skills
Experience managing Access Control, CCTV, and Intruder detection systems.
Excellent verbal and written communication skills
Strong rapport and relationship building skills with both internal and external customers.
Good understanding of HSE regulations and management
Ability to work under pressure and keep calm in a crisis
Previous team management experience
Experience of coaching, mentoring, training and developing a team both technical and non-technical.
Experience of dealing with customer problems in difficult circumstances
Experience of implementing cost controls
