The posting
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
As a Senior Manager, People, you’ll lead key People initiatives for the Alaska Collection, helping create a consistent and exceptional team member experience across all our operations. Working closely with other Senior Managers and the broader People team, you’ll play a pivotal role in shaping our culture company-wide.
From onboarding and recognition to training and development, you’ll support programs that touch every stage of the employee journey. In addition, you’ll oversee staff housing operations within your region, ensuring our accommodations provide a safe, clean, and positive living experience for team members.
This position reports directly to the Senior Director, People and offers the opportunity to make a meaningful impact on both workplace culture and team member well-being.
Responsiblities
Leadership
- Lead, coach and develop a team of direct reports, driving performance and professional growth and development
- Partner in the development and implementation of People processes, procedures and programs to create a successful and engaged team, deeply connected to Pursuit’s core values.
- Be a day-to-day coach and partner to business operations leaders on all aspects of People
Housing
- Serve as the key escalation contact for resolving housing issues across your assigned geography.
- In partnership with the Senior Director of People and housing team, develop KPIs to ensure staff accommodation processes are consistently performed to a high standard (arrival, departure, room changes, room checks, etc.)
- Partner with housing and finance teams to establish annual rates for all accommodation types within your region.
- Oversee third-party housing leases and lead capital projects that enhance and improve staff living spaces.
Team Member Experience
- Partner closely with business operations leaders on all employee relations inquiries and matters, building operator confidence and capability and knowledge and awareness of People tools and processes
- Champion Pursuit and geography specific recognition programs, partnering with operators to ensure awareness and strong execution
- Lead new hire orientation sessions, and enterprise and geography specific training programs for managers and team members
- Lead thorough and consistent investigations bringing them to fill resolution with all parties involved in the matter.
- Support operators with the annual employee engagement survey, including preparation, participation, and interpreting results to drive action plans.
- Champion the annual performance cycle by leading training, ensuring managers are equipped for effective performance reviews, goal setting, and development planning.
Talent and Acquisition
- Partner with geography operations leaders to develop staffing needs for each line of business, communicate needs and partner with the Talent Acquisition team for sourcing, recruiting, placement and onboarding of staff
- Directly source and fill Operational leadership and seasonal (as needed) roles within the geography
- Partner with operational leadership team for succession, talent and retention plans
Other
- Be a subject matter expert on Workday – Pursuit’s Human Capital Management system
- Participates as an active member of the Pursuit People Team on broad staff-related initiatives such as staffing models, retention plans, engagement strategies, talent development and business growth
- Partner and communicate frequently with People Team Support Services teams to ensure systems and processes are working for the operations teams. Help troubleshoot issues where necessary to provide quick resolution to issues
- As a key People Leader in the assigned geography, this role will support the business community through participation in HR committees and employer network meetings
- Continuously look for and recommend process improvements and areas of opportunities both within the assigned geography and broader People Team
- Provides expert advice to operations managers organization structure, position titles and responsibilities, compensation, benefits, policies and growth planning
Qualifications, Skills and Behaviors
Qualifications
- Minimum 5 years’ experience in a broad-based Human Resource/People role
- Experience with all aspects of people management, coaching for performance, and corrective discipline
- Demonstrated work experience in the hospitality, travel or tourism business
- Experience leading a diverse team in multiple locations
- Experience working with a seasonal workforce
- Experience developing and leading learning, development and training programs
- Moderate financial understanding to manage annual budget processes and weekly/monthly forecasting to plan
- General understanding of payroll, time & attendance practices and willingness to work closely with Accounting & Payroll partners
- Experience building relationships and working on teams across all levels of an organization
- Functional ability to use Microsoft Office tools and relevant office equipment
Skills and Behaviors
- Must be willing and able to lead by example with high energy, motivation and drive
- Must be willing and able to dive in as a hands-on leader who will participate in all aspects of People tasks and broader geography initiatives
- Must be able to communicate directly and clearly, both orally and in writing
- Must have a strong self-awareness and social skills
- Must possess a deep curiosity and drive to succeed
- Must be a proactive leader who not only sees opportunities, but follows through to a positive resolution
- Must maintain composure under pressure while being resilient, flexible and adaptable
- Must possess a sense of humour and ability to “roll with change”
- Must be passionate about growing with Pursuit as it grows beyond its current size, product offerings, and geographies
- Must be a champion of change and growth
Office Environment
- Office setting in the designated geography, working within the business operations
- Matrix shared service organization including working with partners outside the immediate area
- May require occasional travel
- Energetic team environment that encourages activity, collaboration, and fun
#LI-KO1
About Us:
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.
Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.
Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.
What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.
Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories
PURSUIT PERKS
- Join an inclusive, global team and make life-long connections
- Enjoy free access to Pursuit attractions and 50% off for friends
- Get discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.
