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Open nowFirst seen 5 days ago

Commercial Operations Manager

Q2 HR Solutions - Group of Companies328 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowCommercial Operations ManagerQ2 HR Solutions - Group of Companies · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Overview

The Commercial Operations Manager is responsible for ensuring smooth, consistent, and effective execution of all commercial activities across multiple sales channels. This role oversees daily operations for e-commerce, live commerce, and B2B channels, coordinates cross-functional teams, resolves operational issues, and ensures a seamless customer experience across all platforms.

Key Responsibilities

Overall Commercial Execution

  • Ensure day-to-day commercial operations run smoothly across all channels through clear coordination, issue resolution, and consistent execution

Live Commerce Operations

  • Oversee live commerce planning and execution, including scheduling, staffing, product availability, and issue resolution to ensure smooth live sessions and strong performance

B2B Channel Management

  • Manage B2B sales operations, including order processing, coordination with Operations, pricing execution, and customer fulfillment to deliver reliable and professional service

E-Commerce Channel Operations

  • Oversee daily operations of e-commerce platforms to ensure product listings, pricing, promotions, and order processing are accurate, active, and properly executed

Customer Service Operations

  • Ensure customer service teams meet response-time and resolution SLAs, handle issues professionally, and support a positive customer experience across all channels

Qualifications

  • 5–10 years of experience in commercial operations, sales operations, e-commerce, or retail operations
  • Proven experience managing multiple sales channels (e-commerce, live commerce, B2B, or retail)
  • Strong hands-on experience in day-to-day commercial execution and issue resolution
  • Demonstrated ability to coordinate cross-functionally with Marketing, Operations, Logistics, and Customer Service teams
  • Experience supporting campaigns, promotions, and peak sales periods
  • Solid understanding of order processing, pricing execution, and inventory coordination
  • Comfortable managing KPIs, SLAs, and operational reporting
  • Experience using e-commerce platforms such as Shopee, Lazada, TikTok Shop, and Shopify
  • Working knowledge of ERP or Order Management Systems (OMS)
  • Proficient in Excel or Google Sheets
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