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Open nowFirst seen 5 days ago

Customer Service Representative

Q2 HR Solutions - Group of Companies328 open roles

Where
Metro Manila, Philippines, Remote
Work mode
Remote
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From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service RepresentativeQ2 HR Solutions - Group of Companies · Metro Manila, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

  • Respond to customer inquiries via live chat in a professional, helpful, and timely manner.
  • Provide clear, accurate information on products, pricing, promotions, availability, order status, and policies.
  • Troubleshoot customer concerns such as incorrect items, missing orders, damaged products, and billing questions.
  • Escalate complex cases appropriately while maintaining ownership and ensuring resolution.
  • Process customer orders using the Shopify e-commerce platform, ensuring accuracy in product selection, discounts, shipping details, and payment confirmation.
  • Update order statuses, apply changes (e.g., address corrections, cancellations, returns), and coordinate replacements/refunds when needed.
  • Review orders for potential issues (fraud indicators, incomplete addresses, duplicate orders) and follow established verification steps.
  • Track shipments across couriers and logistics partners and proactively communicate updates to customers.
  • Provide timely notifications for delays, failed delivery attempts, and shipping exceptions, offering solutions when needed.
  • Coordinate re-deliveries, reroutes, or returns-to-sender actions in partnership with internal teams and carriers.
  • Identify customer needs and recommend relevant products, add-ons, or services to enhance the shopping experience.
  • Use customer context (purchase history, cart contents, preferences) to make personalized suggestions without being pushy.
  • Promote current campaigns, bundles, upgrades, or warranties when appropriate.
  • Maintain accurate, complete, and updated customer records, including chat notes, issue categories, resolutions, and follow-ups.
  • Log all interactions and outcomes in the system for reporting, tracking, and quality audits.
  • Ensure compliance with company policies related to customer data privacy and order handling.
  • Work closely with internal teams such as Warehouse/Fulfillment, Logistics, Finance, and Product to resolve order or delivery issues quickly.
  • Share recurring customer feedback and common pain points to support process improvements.
  • Participate in team huddles, training, and calibration sessions to maintain service standards.
  • Deliver exceptional service that supports high customer satisfaction and retention.
  • Manage multiple chat conversations simultaneously while maintaining quality and accuracy.
  • Meet or exceed performance metrics (response time, resolution rate, CSAT, etc.).
  • Experience in customer support (chat/email/voice) is an advantage; e-commerce support experience is a plus.
  • Hands-on experience with Shopify order management is highly preferred (or willingness to learn quickly).
  • Strong written communication skills in English (additional language skills are a plus).
  • Excellent chat etiquette and professional tone
  • Strong attention to detail and accuracy in order handling
  • Ability to multitask and handle multiple chats at once
  • Problem-solving and de-escalation skills
  • Customer empathy and service mindset
  • Basic to intermediate proficiency in tools such as: Shopify, order tracking portals, helpdesk tools (e.g., Zendesk, Gorgias, Freshdesk), and Google Workspace/Microsoft Office
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Q2 HR Solutions - Group of Companies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Q2 HR Solutions - Group of Companies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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