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Open nowFirst seen 5 days ago

Customer Service Representatives

Q2 HR Solutions - Group of Companies328 open roles

Where
Metro Manila, Philippines
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Your applicationOpen nowCustomer Service RepresentativesQ2 HR Solutions - Group of Companies · Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Summary:

We are looking for a highly motivated and customer-oriented Customer Service Representative to join our team. This role involves handling inbound and outbound communications, both voice and non-voice, in English or other languages to support customer care, telesales, credit and collections, and remote technical support. You will use various systems to track interactions, gather information, and troubleshoot issues, ensuring a seamless and high-quality customer experience.

Key Responsibilities:

  • Handle real-time inbound and outbound voice and non-voice communications across multiple platforms.
  • Verify and update customer information, respond to inquiries, and resolve issues promptly and professionally.
  • Provide accurate and timely information to customers, maintaining the highest standards of service.
  • Document and update customer records and databases in accordance with system requirements and prescribed formats.
  • Perform various transactions, including data entry, record updates, invoice and claim processing, and account verification.
  • Follow up with customers to ensure satisfaction and maintain optimal service levels.
  • Understand and utilize all relevant systems, programs, and procedures effectively.
  • Communicate with customers to resolve account-related questions or concerns.
  • Escalate unresolved issues or complaints to the appropriate channels or management.
  • Maintain professionalism and tact, especially when handling escalated or sensitive interactions.
  • Ensure compliance with all applicable federal and local laws, regulations, and company policies.
  • Provide feedback to management regarding potential issues or areas for improvement.
  • Recommend process enhancements to improve customer experience and operational efficiency.
  • Perform other duties as assigned by management.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Proficiency in using computer systems and customer service software.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Prior experience in customer service, telesales, or technical support is an advantage.

Benefits:

  • Health, dental, and vision coverage/HSA
  • PTO
  • Paid holidays and sick time
  • Leadership programs
  • Paid training and tuition reimbursement
  • Employee assistance program
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Q2 HR Solutions - Group of Companies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Q2 HR Solutions - Group of Companies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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