The posting
Job Summary
The HR Payroll Specialist – APAC is responsible for managing payroll-related tickets and supporting payroll operations across multiple APAC countries. The role serves as a key point of contact for employee payroll inquiries through a centralized ticketing system, while ensuring timely, accurate, and compliant payroll processing in a shared services environment.
Key Responsibilities
A. Ticketing Management & Employee Payroll Support
- Manage, track, and resolve APAC payroll-related tickets (e.g., payslips, salary discrepancies, tax deductions, benefits, and bank issues) within agreed service-level agreements (SLAs)
- Act as the first point of contact for employee payroll inquiries across supported APAC countries
- Analyze ticket trends and recurring payroll issues; perform root-cause analysis and recommend process improvements
- Ensure accurate documentation of ticket resolutions and proper escalation of complex or country-specific concerns
- Provide clear and timely communication to employees and stakeholders on ticket status and resolution
B. APAC Payroll Processing Support
- Support end-to-end payroll processing for assigned APAC countries (monthly, bi-weekly, and off-cycle payroll)
- Validate payroll inputs including time and attendance, overtime, leave, and payroll adjustments
- Coordinate payroll activities with in-country HR, Finance, and external payroll vendors
- Assist in payroll review, validation, and finalization to ensure accuracy and timeliness
- Support processing of employee lifecycle payroll transactions (new hires, transfers, salary changes, and terminations)
C. Compliance, Controls & Reporting
- Ensure payroll activities comply with local labor laws, tax regulations, and statutory requirements across APAC jurisdictions
- Assist in the preparation and submission of payroll-related statutory reports and documentation
- Maintain payroll records, audit trails, and documentation in line with internal controls and data privacy standards
- Support internal and external payroll audits
D. Process Improvement & Shared Services Excellence
- Identify opportunities to streamline ticketing workflows and payroll processes
- Support standardization and documentation of APAC payroll procedures
- Contribute to payroll system enhancements, automation initiatives, and shared services best practices
Qualifications & Requirements
- Bachelors degree in Human Resources, Accounting, Finance, Business Administration, or related field
- 2–4 years of experience in payroll operations, HR shared services, or payroll support (APAC exposure preferred)
- Experience handling payroll ticketing systems or HR service desk platforms
- Working knowledge of multi-country payroll processes and timekeeping systems
- Strong analytical, organizational, and problem-solving skills
- Excellent communication skills with a customer-service orientation
Preferred Qualifications
- Experience supporting payroll in multiple APAC countries (e.g., PH, SG, MY, AU, HK, IN)
- Familiarity with payroll vendors and regional payroll models
- Knowledge of data privacy and confidentiality requirements (e.g., PDPA)
Key Competencies
- APAC payroll operations knowledge
- Ticket management & SLA adherence
- Attention to detail and accuracy
- Stakeholder coordination across regions
- Process improvement mindset
