Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 5 days ago

Operations Manager

Q2 HR Solutions - Group of Companies328 open roles

Where
Taguig, Metro Manila, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations ManagerQ2 HR Solutions - Group of Companies · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the Role

We are looking for an experienced Operations Manager – Healthcare Account to lead a customer and patient support team for a global healthcare organization.

In this role, you will oversee the daily operations of the team, support and develop Team Leaders and Advisors, monitor performance, and make sure patients and customers receive a high level of service.

This opportunity is ideal for an experienced operations leader from a healthcare, BPO, contact center, or customer service environment who enjoys developing people, improving operations, and working with local and international stakeholders.

What You'll Do

  • Lead the day-to-day operations of the healthcare customer service team.
  • Manage and support Team Leaders and frontline team members.
  • Ensure patients and customers receive accurate, timely, and professional support.
  • Monitor team performance, service quality, productivity, and key performance targets.
  • Coach and develop Team Leaders and team members to help them perform and grow.
  • Conduct performance reviews and address performance concerns when needed.
  • Support workforce planning, recruitment, onboarding, and training of new team members.
  • Work closely with other teams and business leaders to improve service delivery and operational processes.
  • Prepare regular performance and operations reports for senior management.
  • Handle escalated patient or customer concerns and ensure they are resolved appropriately.
  • Help improve employee engagement and retention within the team.
  • Work with local and international stakeholders across different functions and time zones.
  • Ensure the team follows company standards for quality, information security, data privacy, and patient confidentiality.
  • Support other operational areas when required.

What We're Looking For

  • At least 10 years of experience in client services or customer-focused operations, with experience supporting healthcare accounts or healthcare-related services.
  • At least 5 years of management experience in a mid-to-senior leadership position.
  • Experience managing customer service, contact center, BPO, or similar operations.
  • Experience handling both inbound and outbound customer service teams.
  • Strong experience leading Team Leaders and operational teams.
  • Good understanding of contact center performance measures and service targets.
  • Experience working with international or global stakeholders is highly preferred.
  • Strong people management, coaching, and team development skills.
  • Comfortable handling customer escalations, employee concerns, and challenging situations.
  • Good analytical and problem-solving skills.
  • Good working knowledge of Microsoft Excel and performance reporting.
  • Excellent verbal and written English communication skills.
  • Able to work effectively in a fast-paced environment and adjust to changing business priorities.

Why Join?

Take on a senior leadership role where you can develop high-performing teams, improve healthcare service operations, and make a meaningful impact on the experience of patients and customers.

If you have strong operations leadership experience and are ready for your next career move, we'd love to hear from you. Apply now!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Q2 HR Solutions - Group of Companies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Q2 HR Solutions - Group of Companies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.