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Open nowFirst seen 5 days ago

Patient Care Administrators

Q2 HR Solutions - Group of Companies328 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowPatient Care AdministratorsQ2 HR Solutions - Group of Companies · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the Role

We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.

You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.

Key Responsibilities

  • Support patients throughout their healthcare journey by providing timely and accurate administrative support
  • Input, update, and maintain patient referral data across internal systems with high accuracy
  • Book and manage patient appointments in line with service-level agreements and best-practice standards
  • Communicate professionally with patients, referrers, and internal teams via phone and email
  • Handle patient inquiries with empathy and ensure first-time resolution whenever possible
  • Escalate issues appropriately to ensure continuity of care and service quality
  • Ensure strict compliance with data protection, confidentiality, and quality assurance standards
  • Maintain accurate, up-to-date patient records across multiple platforms

Qualifications & Experience

  • At least 2 years of BPO experience supporting international clients or accounts
  • Background in customer service, healthcare support, data processing, or administrative roles
  • Experience handling high-volume transactions and working across multiple systems
  • Strong verbal and written English communication skills
  • close attention to detail with the ability to work accurately under pressure
  • Proficiency in Microsoft Office applications, particularly Excel

Ideal Traits

  • Patient-focused, empathetic, and service-oriented
  • Confident and professional when handling sensitive or emotional situations
  • Organized, reliable, and able to multitask effectively
  • Open to feedback and committed to continuous improvement
  • Flexible to work shifting schedules as required

Why Join Us?

  • Be part of a purpose-driven healthcare support environment
  • Make a meaningful impact on patient experience and outcomes
  • Work in a collaborative, structured, and supportive team
  • Opportunities for skills development and long-term career growth
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  1. A CV for this posting

    Written against Q2 HR Solutions - Group of Companies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Q2 HR Solutions - Group of Companies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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