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Open nowFirst seen 5 days ago

QA Specialist

Q2 HR Solutions - Group of Companies328 open roles

Where
Mandaluyong City, Metro Manila, Philippines
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Your applicationOpen nowQA SpecialistQ2 HR Solutions - Group of Companies · Mandaluyong City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Overview

Our client is a leading company known for its commitment to quality, reliability, and excellent customer service. With a strong focus on operational excellence, they invest in developing their people and processes to deliver outstanding results. Joining their team means working in a collaborative, supportive environment where growth and skill development are valued.

Job Summary:

Our client is seeking a Quality Assurance Specialist (QA) to ensure their team consistently delivers high-quality service. This role involves monitoring calls, coaching team members, generating performance reports, and training new agents on updated processes. While prior QA experience is a plus, senior agents with strong communication and leadership skills are encouraged to apply.

Key Responsibilities:

  • Monitor calls and conduct weekly QA calibration sessions.
  • Coach team members and provide constructive feedback to improve performance.
  • Prepare monthly reports, track team scores, and guide agents on improving results.
  • Train new agents on updated processes and company standards.
  • Collaborate with management to maintain and enhance quality assurance practices.

Qualifications:

  • Senior agent experience preferred; QA-specific experience is a plus but not required.
  • Strong communication and coaching skills.
  • Ability to analyze performance metrics and provide actionable feedback.
  • Flexible and willing to work onsite; remote work not available.
  • Available to start ASAP and attend onsite interview with one day prior notice.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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