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Open nowFirst seen 5 days ago

Senior Business Process and Operations Manager

Q2 HR Solutions - Group of Companies328 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowSenior Business Process and Operations ManagerQ2 HR Solutions - Group of Companies · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the Role

We are looking for an experienced Senior Business Process & Operations Manager to lead operational delivery, service performance, and process optimization within a shared services and offshoring environment.

This role is responsible for managing operational performance across multiple service portfolios, ensuring high-quality delivery, driving continuous improvement, and building strong relationships with internal stakeholders and clients.

The ideal candidate has strong BPO or offshoring leadership experience, a strategic mindset, and the ability to balance operational efficiency, service quality, and client satisfaction.

Key Responsibilities

Operational Leadership

  • Oversee day-to-day operational performance across the shared services portfolio
  • Lead service delivery strategy to ensure operational excellence and efficiency
  • Act as a primary operational contact for stakeholders and shared services leaders
  • Conduct business reviews and drive performance improvements across service lines

Program & Service Delivery Management

  • Plan and execute offshore build-operate-transfer (BOT) programs to support global delivery operations
  • Ensure the successful delivery of services aligned with operational targets and client expectations
  • Address quality, productivity, and performance issues through structured operational strategies

Performance & Process Optimization

  • Implement and manage Service Level Agreements (SLAs), KPIs, and operational metrics
  • Monitor utilization, cost-to-serve, and capacity planning to optimize service delivery
  • Lead continuous improvement initiatives across operational workflows

Stakeholder & Client Management

  • Maintain strong relationships with internal teams, leadership, and business partners
  • Support sales initiatives by ensuring the operational feasibility of proposed solutions
  • Manage escalations and service disruptions with structured problem-solving approaches

What Were Looking For

Experience

  • At least 10 years of operational management experience
  • Strong background in BPO, shared services, or offshoring environments
  • Proven experience in operations leadership, service delivery, and process improvement
  • Demonstrated ability to manage cross-functional teams and stakeholder relationships

Skills & Competencies

  • Strong leadership and project management capabilities
  • Excellent communication and stakeholder management skills
  • Experience implementing KPIs, SLAs, and operational performance frameworks
  • Ability to manage teams and workloads in fast-paced operational environments
  • Strong analytical, problem-solving, and process improvement mindset

Additional Qualifications

  • Proficiency in Microsoft Office tools (Excel, PowerPoint, Word) and project management platforms
  • Ability to travel internationally when required
  • Strong commitment to service quality, operational excellence, and continuous improvement
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  1. A CV for this posting

    Written against Q2 HR Solutions - Group of Companies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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