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Open nowFirst seen 5 days ago

Social Media Engagement - Communications Specialist

Q2 HR Solutions - Group of Companies328 open roles

Where
Makati City, Metro Manila, Philippines
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Your applicationOpen nowSocial Media Engagement - Communications SpecialistQ2 HR Solutions - Group of Companies · Makati City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Q2 HR Solutions - Group of Companies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

What You'll Do

  • Monitor and respond to messages, comments, and inquiries across social media platforms in a timely and professional manner.
  • Maintain the brand's voice and tone while adapting responses based on the nature of each interaction.
  • Handle difficult or sensitive conversations calmly, professionally, and with sound judgment.
  • Identify and escalate complex concerns, reputational risks, or sensitive issues to the appropriate internal teams.
  • Ensure social media interactions are properly tagged, documented, and handled according to established guidelines.
  • Recommend improvements to response guides and communication processes based on recurring customer concerns and past interactions.
  • Support the scheduling and publishing of social media content.
  • Coordinate with multiple internal stakeholders to ensure accurate and consistent communication.

What We're Looking For

  • Strong verbal and written communication skills in English.
  • Experience in social media community management, customer engagement, digital communications, or a similar role is preferred.
  • Familiarity with social media management platforms; experience with Sprinklr is an advantage.
  • Ability to remain composed and professional when handling challenging or sensitive interactions.
  • Detail-oriented with strong focus on accuracy and consistency.
  • Strong coordination and stakeholder management skills.
  • Comfortable working in a fast-paced environment and managing multiple conversations or requests.
  • Knowledge of an additional European language is a plus, but not required.

You'll Be a Great Fit If You

Enjoy engaging with online communities, communicating clearly, and representing a brand professionally. You are attentive to detail, know when an issue needs to be escalated, and can balance speed, accuracy, and empathy when responding to customers online.

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  1. A CV for this posting

    Written against Q2 HR Solutions - Group of Companies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Q2 HR Solutions - Group of Companies's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Q2 HR Solutions - Group of Companies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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