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Open nowPosted 6 hours ago

Client Service Specialist

QIMA735 open roles

Where
Dhaka, Dhaka Division, Bangladesh
Work mode
On site
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Your applicationOpen nowClient Service SpecialistQIMA · Dhaka, Dhaka Division, Bangladesh

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on QIMA's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. QIMA postings stay open a median of 25 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 6 hours ago

QIMA median: 25 days open

The posting

Company Description

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we service the consumer products, food, and life sciences industries, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values, which client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

  • Abide by the Management System and ISO/IEC 17025:
  • Handle daily order submissions;
  • Prepare, type and issue client document such as Report, Quotation, Test Sample Notification, Hold Memo, Invoice etc;
  • Report to client Service Manager for the submission due date;
  • Monitor and Maintain TAT and report to Lab Operations manager;
  • Handle all client communications through phone and email;
  • Handle subcontract activities;
  • Maintaining all Buyer communications and manuals;
  • Assist in collecting customer feedbacks;
  • Supporting in identifying risks on client service and take action to arrest the same;
  • Assist in investigation of complaints and nonconformities and propose corrective action plan and implement related errors;
  • Handle ad-hoc assignment as required.

Qualifications

Minimum bachelor degree in science or any Discipline

Bachelor degree in Science or Arts or commerce; Client Handling knowledge

Basic knowledge of Laboratory testing

  • Good interpersonal and communication skills;
  • Good problem-solving skill.

At least 3 year of working experience third party testing

Good command of written and spoken English and Bengali.

Self-initiated, independent and a good team player.

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on QIMA's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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