Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours agoWe saw it 65 min after it went up

Lead Banking Operations - Cards

Qonto47 open roles

Where
Paris
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead Banking Operations - CardsQonto · Paris

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Qonto's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Qonto postings stay open a median of 6 days.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 6 hours ago

Qonto median: 6 days open

The posting

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

------------------------------------------------------------------------------------------------------

Join us as Lead Banking Operations, Cards to keep card disputes and card fraud under control across Qonto’s European markets. You’ll lead a team of 7 people and run the full chargeback chain. You’ll also prepare it to scale through our BPO partner, automation and AI, under the guidance of Justine, our Head of Banking Operations Payments.

➡️ What you’ll do

  • Lead and grow your team: You’ll set expectations, coach people at different levels and cut dependence on individuals through cross-training and backup rotations.
  • Own card disputes end to end: You’ll own fraud, commercial and ATM disputes and Mastercard chargebacks within Mastercard and PSD2 rules, and make the call on complex cases.
  • Keep SLAs and backlog under control: You’ll own the KPIs, forecast workload from live data and absorb spikes and absences by reprioritising.
  • Scale with BPO, automation and AI: You’ll decide what moves to our BPO partner, to automation or to AI-assisted analysis and what stays with the team, then measure the result.
  • Cross-team collaboration: You’ll work with Customer Care, AML & Fraud, Risk & Compliance, Product and Ops Engineering to push through what the team needs.

➡️ What we’re looking for

  • People leadership: You’ve led an operational team for 3+ years, ideally experience in banking, payments or card operations.
  • Performance and forecasting: You’ve owned KPIs and SLAs and planned capacity.
  • Analytical: You stay analytical on ambiguous or high-value cases and understand operational risk and L1/L2 controls.
  • AI-native workflow: You use AI tools daily and enjoy working with engineers to automate how operations run.
  • Languages: You’re fluent in French and English.

➡️ What we can offer you

  • The whole chargeback chain in-house: Since our move to our own card processor and direct link with Mastercard, you run it from first to second presentment.
  • Automation: AI dispute analysis, automatic alerts and bots are live, and you inherit the roadmap to take them further.
  • Real impact: Your decisions on fraud and chargebacks directly affect Qonto’s losses and customer trust.
  • A team ready to grow: You’ll lead a diverse team of senior analysts.

➡️ Your future manager

You will report to, Justine, Head of Banking Operations Payments, who leads the team responsible for ensuring smooth and secure payment operations across all Qonto markets. Your manager brings extensive experience in banking operations and control frameworks, and is committed to building a robust, scalable control environment while developing team members' expertise.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

------------------------------------------------------------------------------------------------------

On average, our hiring process lasts 20 working days. More information on our candidate journey here

------------------------------------------------------------------------------------------------------

🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Qonto's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Qonto's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Qonto's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.