Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 1353 days ago

Operations Tooling Manager

Qonto55 open roles

Where
Paris
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations Tooling ManagerQonto · Paris

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Qonto's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Qonto postings stay open a median of 8 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 1353 days ago

Qonto median: 8 days open

The posting

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here).

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

------------------------------------------------------------------------------------------------------

Join us as an Operations Tooling Engineer to turn Qonto's Operations Enablement run into a self-improving system — one where every recurring request becomes an opportunity to automate, and where AI and scripting progressively replace manual, repetitive work.

You will work closely with Lucas, and join the Operations Engineers team, part of Central Operations Enablement — the transversal pillar that equips Qonto's Operations factories with the tools, data access, and technical standards they need to scale. Our team acts as a Technical Product Partner to those factories: we own the architecture and data flows behind our back-office platform, our ticketing tool (Zendesk), and our telephony tool (Aircall), and we scale what one factory builds into something every factory can rely on.

➡️ What you'll do

  • Handle the run with rigor: triage and resolve day-to-day requests from the run backlog — operational tooling access/config issues, dashboard requests, and ad hoc data queries — with speed and quality, helping Operations Engineers, and Operations Enablement more broadly, scale.
  • Spot the patterns: identify recurring request types within the backlog and quantify their volume, time cost, and risk to prioritize what's worth automating.
  • Design and ship automations: turn repeatable manual tasks into supervised automations via low-code, scripts, and AI tools, documenting how each one is designed, used, and maintained so the team can rely on them without you — reducing lead time and manual effort on the run.
  • Run a continuous improvement loop: for each automation, scope the solution, estimate the expected gain, deploy it, measure the actual impact, keep the documentation up to date, and move to the next candidate; following a "treat → detect pattern → automate → measure → repeat" cycle.
  • Grow into department-wide improvement projects: as you build expertise in AI and operations automation, take on small improvement initiatives, complete with guides and how-tos, that extend the tools and automations built for our team to other Operations factories.

➡️ What we're looking for

  • Experience: You have 1-2 years of experience, with a background in engineering or a business school, and you're comfortable being hands-on with tools and data from day one.
  • Technical curiosity & tooling: You're comfortable navigating and troubleshooting operational tools (back-office platforms, Zendesk, Aircall, or equivalent CRM/ticketing/telephony platforms) and are excited to script and automate rather than repeat manual steps.
  • Data & querying: You can run data analysis to investigate issues, build dashboards, and size the impact of a problem before deciding whether it's worth solving.
  • Automation mindset: You have some exposure to low-code, iPaaS, Python, or similar tools, and you naturally ask "how do I make this happen without me?" when faced with a repetitive task.
  • Structured problem-solving: You can scope a small project end-to-end — from noticing a recurring pain point to shipping and measuring a fix — with autonomy and follow-through.
  • Languages: Fluent English is required; French and/or another European language is a huge plus.

➡️ What we can offer you

  • Team & market context: You'll join the Operations Engineers team within Central Operations Enablement, the technical backbone that keeps tooling and processes running smoothly, connected and scaling for teams across the Operations department.
  • Methodologies: We work in a continuous improvement loop; treat, detect patterns, automate, measure, repeat. And we act as a proactive partner to Operations factories, one step ahead rather than waiting to be tasked.
  • Growth path: Grow from day-to-day operations into AI-driven automation and cross-factory projects, mentored by Lucas and experienced colleagues who have scaled operational processes.
  • Tools: back-office platforms, Zendesk, Aircall, dashboarding tools, iPaaS (Zapier, Make), SQL, and full access to AI tools to build faster.

➡️ Your future manager

Your Team Lead will be Lucas, our Lead Ops Engineering.

  • Their background? After a first experience in Supply Chain optimization in a consulting company, Lucas joined Qonto 5 years ago as an Operations Engineer specializing in the payment system, before growing into Team Lead of the Operations Engineers team.
  • What do they bring to the team? Lucas is known for balancing technical feasibility with real business and operational constraints, and for spotting systemic improvements that go beyond what was initially asked. He makes a point of investing time in mentoring, so the team builds that same instinct for framing problems and grounding decisions in data.

At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.

------------------------------------------------------------------------------------------------------

On average, our hiring process lasts 20 working days. More information on our candidate journey here

------------------------------------------------------------------------------------------------------

🔒 Your security matters to us

Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.

If you receive a suspicious message claiming to be from Qonto, please report it right away ([email protected])

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Qonto's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Qonto's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Qonto's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.