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Open nowPosted 229 days ago

Customer Success Lead

rabot6 open roles

Where
US Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success Leadrabot · US Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on rabot's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 229 days ago

The posting

ABOUT RABOT

At Rabot, we're revolutionizing fulfillment with Vision AI. We empower brands and 3PLs to achieve 100% order accuracy, slash costs, and boost productivity by 25%. Backed by top Bay Area VCs and advised by industry giants, we work with Fortune 100 companies and SMBs alike. Join us in transforming the future of fulfillment!

ROLE OVERVIEW

- Position: Customer Success Manager

- Location: US Remote

- Experience: 5+ years in Customer Success, Support, or Sales

KEY RESPONSIBILITIES

- Act as the primary point of contact for customers, ensuring their satisfaction and success

- Guide new customers through the onboarding process, ensuring effective product usage

- Identify and execute upsell and cross-sell opportunities that align with customer needs

- Track and manage customer renewals to maintain and grow our customer base

- Gather and analyze customer feedback to improve our services and identify growth opportunities

- Collaborate with sales and product teams to enhance the customer experience

- Willing to travel and participate in system installations.

IDEAL CANDIDATE

- Proven experience in Customer Success, Support, or Sales roles

- Strong communication and relationship-building skills

- Analytical mindset with the ability to identify upsell opportunities

- High emotional intelligence and empathy

- Proficiency with CRM software and willingness to learn new systems

- Passion for technology and interest in the supply chain/fulfillment industry

WHAT WE OFFER

- Competitive salary and performance-based bonuses

- Comprehensive health benefits

- Stock options for long-term growth potential

- Professional development opportunities

- Chance to make a significant impact in a high-growth startup

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  1. A CV for this posting

    Written against rabot's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on rabot's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    rabot's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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