Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 77 days ago

Customer Success Lead

runremote-169455957914 open roles

Where
Makati, Philippines; Metro Manila, Philippines
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Leadrunremote-1694559579 · Makati, Philippines; Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on runremote-1694559579's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 77 days ago

The posting

Customer Success Lead, are you there?

Hey there! We're looking for a Customer Success Lead for an Australian-based rewards technology company. If you have experience building exceptional customer experiences, improving support operations, and leveraging AI and automation to scale customer operations, keep reading!

🌎 100% Remote 💵 Salary: AU$2,300–AU$2,500 per month 📍Philippines – Reporting to the Australian team (9:00 AM – 6:00 PM AEST) 🕒 Full Time

About our client Our client is a fast-growing Australian technology company transforming the rewards, incentives, and digital gifting industry through an innovative B2B2C platform. Driven by an AI-first mindset, they help businesses deliver seamless digital rewards and incentive solutions that enhance customer engagement, employee recognition, loyalty, and research programs across global markets.

This is not a support seat. This is our client's first offshore leadership hire and the operating template for the team that follows. This person will become the blueprint, building and documenting how customer support operates, then helping recruit, onboard, and lead the team that follows. They are hiring for leverage, not ticket throughput.

About RunRemote Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.

In your day-to-day, you will:

Customer Support & Experience

  • Own the end-to-end customer support function across email and phone, delivering exceptional service to both B2B clients and end users by tailoring the customer experience to their unique needs and support journeys.
  • Resolve customer issues efficiently within agreed service levels.
  • Investigate customer concerns and coordinate with the development team for technical escalations.
  • Monitor customer feedback, NPS, and customer satisfaction metrics.

Customer Operations & Process Improvement

  • Design, optimise, and continuously improve customer support processes and workflows to support business growth and future team scalability.
  • Build and maintain scalable SOPs, knowledge base content, training materials, and operational documentation that create consistency, improve efficiency, and support future onboarding.
  • Identify recurring customer issues, implement long-term solutions, and recommend customer service technologies, AI solutions, systems, and operational best practices that enhance service quality and operational efficiency.
  • Partner closely with the Founder to shape customer experience strategy, support broader operational initiatives, and help build the operational foundations that enable the business and future customer support team to scale successfully.

AI & Automation

  • Leverage AI and automation to build scalable customer operations, including knowledge bases, self-service experiences, workflow automation, and AI-assisted support.
  • Develop and optimise AI-assisted workflows that improve operational efficiency and customer experience.
  • Understand where AI creates value while recognising when a personalised human experience is essential, particularly during escalations and sensitive customer interactions.

Skills you have:

  • 5+ years of experience in Customer Experience.
  • Proven ability to build or improve customer support functions and operational processes.
  • Builder mindset with the ability to design and create scalable workflows, SOPs, knowledge bases, and documentation and leveraging AI and automation to improve customer operations.
  • Thrives in fast-moving startup environments, working independently, taking ownership, and wearing multiple hats as the business grows.
  • Excellent written and verbal English communication skills.
  • Highly organised, detail-oriented, and proactive, with the ability to think critically, solve problems in ambiguous situations, take ownership, and continuously improve processes.
  • Commercially minded with a customer-first approach.
  • Quickly learns and adapts to new technologies, with experience across customer support, CRM, AI, and knowledge management platforms (e.g. Freshdesk, Freshworks, HubSpot, Claude, ChatGPT, Notion, Confluence, Jira, or similar) considered a strong advantage.

Skills that will make you stand out:

  • Experience supporting customer operations within B2B2C products or technology platforms, serving both business clients (B2B) and end users (B2C).
  • Experience working in both structured customer service environments and startup or SME businesses, combining operational discipline with the ability to work autonomously.
  • Experience within SaaS, FinTech, Payments, Rewards, Loyalty, or Digital Marketplace businesses.
  • Experience improving customer support metrics including SLA performance, response times, and NPS.
  • A "roll up your sleeves" mentality with the ability to think strategically while remaining hands-on.

You'll be entitled to:

  • Become the first offshore Customer Experience leader and help shape the future customer support function as the business scales globally.
  • Great opportunities for career growth.
  • Opportunity to work in an amazing environment.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against runremote-1694559579's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on runremote-1694559579's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    runremote-1694559579's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.