The posting
Job Description
What You’ll Be Doing:
- Execute branch tasks related to new business with accuracy and timeliness, ensuring excellent customer experience.
- Promote and sell appropriate financial products to meet assigned sales targets.
- Provide expert guidance and information to customers while upholding the Staff Code of Conduct.
- Perform additional duties as assigned by the Line Manager to support branch operations.
- Adhere to Business Continuity Management (BCM) protocols and undergo relevant training.
- Foster relationships with internal departments and customers to support business objectives.
- Strict compliance to the Branch Governance Charter and service standards.
- Follow Operating Procedures and ensure consistent orientation to them.
- Deliver assigned sales tasks with precision and within set timelines, ensuring excellent customer service.
- Support branch operations under the supervision of the Line Manager, adhering to departmental policies, procedures, and regulatory requirements.
- Maintain professionalism and provide excellent customer experience.
- The role involves handling repetitive and well-defined problems with limited solution options. Tasks are performed under direct supervision, following established policies and procedures. There is minimal scope for independent judgment or decision-making.
What We’re Looking For:
- Behavioural Competencies: Fostering teamwork, building collaborative relationships, adaptability and resilience, team collaboration, result orientation, problem solving
- Functional Competencies: Attention to detail, effective communication, technical proficiency,
Initiative in the area of work for achieving sales
Responsibilities
- Identify and prospect new retail customers for bank products.
- Meet or exceed monthly and quarterly sales targets.
- Promote personal loans, credit cards, auto loans, accounts, bancassurance, and other approved products.
- Conduct product presentations and demonstrations for prospective clients.
- Build and maintain relationships with existing customers to drive repeat business.
- Ensure all sales activities comply with bank policies and regulatory requirements.
- Prepare and submit accurate sales reports and documentation.
- Collaborate with branch team members and support functions to achieve objectives.
- Participate in ongoing training and product knowledge sessions.
- Handle customer inquiries and resolve issues promptly and professionally.
Qualifications
- Bachelor’s degree in Business, Finance, Marketing, or a related field.
- Minimum 2 years of experience in retail banking sales or financial services.
- Proven track record of meeting or exceeding sales targets.
- Strong knowledge of retail banking products such as loans, credit cards, and bancassurance.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast‑paced branch environment.
- High level of integrity with a strong awareness of compliance standards.
- Proficiency with Microsoft Office and banking CRM systems.
- Customer‑focused mindset with strong problem‑solving abilities.
- Valid banking license or relevant certification (preferred).



