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Open nowPosted 85 days ago

Collections Specialist

Rak Bank49 open roles

Where
United Arab Emirates
Work mode
On site
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Your applicationOpen nowCollections SpecialistRak Bank · United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rak Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Rak Bank postings stay open a median of 11 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 85 days ago

Rak Bank median: 11 days open

The posting

Job Description

What You'll Be Doing:

Collections & Recovery

  • Manage an allocated portfolio of delinquent customer accounts and drive recovery efforts.
  • Achieve assigned collection, recovery, and portfolio performance targets.
  • Proactively contact customers through approved communication channels to facilitate account regularization.
  • Minimize delinquency levels and support effective portfolio management.

Portfolio Monitoring & Risk Management

  • Monitor early warning indicators and identify accounts requiring preventive action.
  • Assess customer situations and recommend appropriate solutions.
  • Support reduction of portfolio flow rates and provisioning impact.
  • Escalate complex cases and potential risks where appropriate.

Customer Engagement

  • Negotiate repayment solutions and payment commitments with customers.
  • Handle customer queries professionally and provide timely resolutions.
  • Maintain positive customer relationships while achieving business objectives.
  • Gather customer and market insights to support process and business improvements.

Service Excellence & Operations

  • Deliver excellent customer service to both internal and external stakeholders.
  • Maintain accurate records of collection activities and customer interactions.
  • Meet productivity, quality, and performance standards established by management.
  • Support departmental objectives and assist team members where required.

Compliance & Governance

  • Ensure adherence to the Bank's collection policies, procedures, and regulatory requirements.
  • Comply with Central Bank regulations and internal governance frameworks.
  • Maintain the highest standards of professionalism and ethical conduct.
  • Contribute to maintaining a strong control and compliance environment.

What We're Looking For:

Education

  • Bachelor's Degree or equivalent qualification.

Experience

  • Minimum 1 year of experience in Collections and Recovery, Banking, Financial Services, or a related field.
  • Experience handling customer negotiations and delinquent account management is preferred.

Industry Exposure

  • Understanding of collections, recoveries, and customer account management.
  • Familiarity with financial products and customer servicing environments.
  • Exposure to financial statement and cash flow analysis is advantageous.

What’s In It For You:

  • Competitive, performance-linked compensation.
  • Medical coverage for you and your family.
  • Comprehensive life insurance.
  • Career development opportunities within a leading UAE bank.
  • Exposure to a dynamic and performance-driven collections environment.
  • A collaborative culture focused on learning, growth, and customer excellence.

Skills:

  • Communication Skills: Strong verbal and written communication abilities.
  • Negotiation Skills: Ability to influence outcomes and reach mutually beneficial solutions.
  • Customer Focus: Commitment to delivering positive customer experiences.
  • Decision Making: Sound judgement and problem-solving capabilities.
  • Collections & Recovery Knowledge: Understanding of collections processes and recovery strategies.
  • Analytical Skills: Ability to assess customer situations and identify appropriate actions.
  • Resilience: Ability to perform effectively in a target-driven environment.
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