The posting
Job Description
What You’ll Be Doing:
- Promote digital literacy among customers and staff through training and support.
- Educate customers on the bank’s digital products and services to encourage adoption.
- Enhance customer experience by assisting with digital banking and mobile app usage
- Drive digital adoption by guiding customers through tablet-assisted onboarding.
- Collaborate to identify opportunities for operational efficiency using digital tools.
- Coordinate digital initiatives with other departments via the Branch Manager.
- Stay updated on digital trends and technologies to leverage innovations effectively.
- Provide expert guidance and resolve customer queries while upholding the bank’s service standards and code of conduct.
- Ensure compliance with Business Continuity Management protocols.
- Foster relationships across departments to support business objectives.
- Cross-sell bank products in alignment with the Customer Protection Framework.
- Ensure customers receive appropriate product information, including terms and conditions via digital method.
- Bridge the gap between digital and in-branch experiences by helping customers integrate digital tools into their banking routines.
- Educate customers on digital security best practices, including identifying phishing and vishing threats.
- Gather and share customer feedback on digital experiences to inform service improvements.
- Encourage customers to leave Google reviews reflecting their service experience.
What You Should Have:
- Behavioural Competencies: Fostering teamwork, Building collaborative relationships, Conceptual thinking
- Functional Competencies: Attention to detail, Effective communication, Technical proficiency, Initiative



