Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Operations & Service Manager ( UAE National ) - Retail Banking Group

Rak Bank49 open roles

Where
United Arab Emirates
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations & Service Manager ( UAE National ) - Retail Banking GroupRak Bank · United Arab Emirates

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rak Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Rak Bank postings stay open a median of 11 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 20 days ago

Rak Bank median: 11 days open

The posting

Job Description

What You’ll Be Doing:

Operational Excellence:

  • Ensure all transactions comply with internal procedures and regulatory guidelines
  • Manage branch cash operations and optimize cash handling effectively
  • Oversee administrative tasks with accuracy and timeliness.
  • Maintain Business Continuity Plans and ensure staff are trained and prepared for disruptions.
  • Ensure proper display of regulatory signage, tariffs, and exchange rates in the branches.
  • Manage branch cash and optimize cash management to ensure operational efficiency.
  • Ensure updated BCP escalation matrix, Call tree, emergency contact list is displayed on Branch display board
  • Be the Joint Custodian of till cash for the tellers, main vault and ATM/EDMs

Customer Service:

  • Deliver high-quality service and resolve customer queries effectively.
  • Provide process training to staff
  • Promote cross-selling and monitor team performance and conversion of leads.
  • Review service audit reports and implement improvements.

People Management:

  • Set performance objectives, conduct evaluations, and identify development needs.
  • Provide coaching, guidance, and motivation to team members.
  • Conduct regular training, including counterfeit detection for cash handlers.
  • Ensure proper handover procedures during staff leave or rotation.
  • Ensure Service Audit Reports are discussed with the team members and suggest ways of improvement to enhance service experience

Risk & Compliance:

  • Submit Key Risk Indicators quarterly.
  • Implement risk mitigation strategies and escalate issues as needed.
  • Ensure adherence to Standard Operating Procedures (SOPs) and regulatory requirements.
  • Discuss the updates on Operating Procedures and Advisories and ensure team members are always compliant
  • Complete daily Key Control Checklists

What We’re Looking For?

  • Behavioral Competencies: Analytical Thinking, Motivational Support, Teamwork, Initiative, Staff Development
  • Functional Competencies: Performance Management, Customer Orientation, Persuasive Communication, Influencing Skills, Process Adherence

Responsibilities

  • Manage transactions with customers using cash registers
  • Scan goods and ensure pricing is accurate
  • Collect payments whether in cash or credit
  • Issue receipts, refunds, change or tickets
  • Redeem stamps and coupons
  • Cross-sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Track transactions on balance sheets and report any discrepancies
  • Bag, box or gift-wrap packages
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Rak Bank's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rak Bank's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rak Bank's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.