The posting
- Cafeteria
- Medicare private health care package
- Home office opportunity
- Training and talent program opportunities
- Fun and diverse atmosphere
- at least 3 years of experience in Sales Operations and/or a Customer Service environment
- good command of spoken and written English + French or German
- knowledge of SAP, MS Office, and E-business tools
- experience in handling customer orders
- customer and sales-oriented personality
- strong communication skills and flexible mindset
- ability to work in a team
- Ensuring high levels of customer satisfaction by delivering accurate and efficient order processing in line with customer-specific SLAs
- Reviewing customer orders to validate product specifications (including configurations), quantities, pricing agreements, and any special requirements
- Coordinating with Customer Executives and Specialist Service teams where order details require clarification or do not meet defined criteria
- Managing timely and precise order entry in accordance with contractual and SLA requirements
- Processing sales orders in full compliance with established procedures and process guidelines
- Validating purchase orders to ensure accuracy, alignment with sales orders, and appropriate source of supply selection (considering pricing, rebates, availability, inventory, contracts, and customer requirements)
- Collaborating with the Purchasing team to resolve non-standard or non-compliant orders
- Proactively managing system-blocked orders (e.g. margin issues, credit limit breaches, export controls) and liaising with relevant stakeholders to ensure resolution
- Selecting appropriate delivery methods, configurations, and value-added services based on customer needs
- Working closely with internal service providers to gather necessary information related to order processing
- Managing returns and credit processes in accordance with SLA commitments
- Resolving order- and invoice-related queries efficiently and professionally
- Maintaining up-to-date knowledge of internal systems, tools, and process changes to ensure operational excellence



