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Open nowPosted 9 days ago

Service Desk Agent & Onsite Supporter

randstadhu423 open roles

Work mode
On site
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Your applicationOpen nowService Desk Agent & Onsite Supporterrandstadhu

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on randstadhu's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 9 days ago

The posting

Warum du zu uns kommen solltest:

  • Spannende internationale Projekte: Arbeite an eindrucksvollen Projekten in der Schweiz, Deutschland und ganz Europa.
  • Attraktives Vergütungspaket: Wir bieten ein wettbewerbsfähiges Grundgehalt sowie ein vielseitiges Paket an Zusatzleistungen.
  • Internationales und dynamisches Umfeld: Werde Teil eines hochqualifizierten, multidisziplinären Teams an unserem neuen Standort in Budapest und arbeite eng mit Experten im In- und Ausland zusammen.
  • Moderne Arbeitskultur: Wir fördern den interdisziplinären Austausch, bieten flexible Arbeitszeitmodelle und setzen auf ein wertschätzendes Miteinander.
  • Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
  • Weiter hast du mehrjährige Erfahrungen im Support und der direkten Betreuung von Benutzern sowie im Service Desk (bevorzugt in einem großen Unternehmen).
  • Sehr gute Kenntnisse mit Microsoft Betriebssystemen und Microsoft 365 Anwendungen (AD, AAD/Azure, M365, Teams, Sharepoint)
  • Du besitzt Kenntnisse und Erfahrung in IT-Service-Management-Tools im Bereich Incident- und Serviceanfragen, idealerweise mit ServiceNow.
  • Deine eigenständige und strukturierte Arbeitsweise zeichnet dich aus.
  • Du verfügst möglichst über eine aktuelle ITIL-Zertifizierung.
  • Sprachen: Deutsch und Englisch, zusätzlich Französisch von Vorteil

Hast du eine Leidenschaft für IT und suchst nach einer neuen Herausforderung? Wir verstärken unser Group-IT-Team und suchen dich als Service Desk Agent & VIP Onsite Supporter.

  • Du bist die erste Ansprechperson für IT-Anfragen und unterstützt unseren 1st-Level- Support, sowohl auf Deutsch als auch auf Englisch. Sprichst du zusätzlich Französisch ab DELF-B2 – dann hebe dies in deiner Bewerbung hervor.
  • Serviceanfragen nimmst du entgegen, analysierst und bearbeitest diese über verschiedene Kanäle (Telefon, Ticketsystem)
  • Zudem unterstützt und betreust du deine Kollegen am Standort Budapest
  • Du sorgst dafür, dass alle erforderlichen Informationen korrekt erfasst und klassifiziert werden.
  • Du bearbeitest Bestellungen aus dem IT-Webshop und erstellst Knowledge-Base- Artikel
  • Mitarbeit an IT-Projekten und kontinuierliche Verbesserung der Serviceprozesse
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against randstadhu's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on randstadhu's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    randstadhu's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
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With CV Rocket100
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Before you press

Straight answers

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

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