The posting
We are seeking a dedicated and detail-oriented Quality Executive to join our team. The successful candidate will be responsible for monitoring and evaluating the quality of service provided to our clients, ensuring adherence to company standards and client expectations. Key responsibilities include:
- Conducting regular quality assessments of customer interactions to identify areas for improvement.
- Developing and implementing quality assurance processes and procedures.
- Providing constructive feedback and coaching to team members based on evaluation results.
- Collaborating with management to develop training programs aimed at enhancing service quality.
- Analyzing quality metrics and reporting findings to senior management.
- Assisting in the development of quality assurance tools and resources.
- Staying updated on industry best practices and trends to enhance quality assurance strategies.
- Ensuring compliance with company policies and procedures in all quality-related activities.
The ideal candidate will possess strong analytical skills, attention to detail, and the ability to communicate effectively in both German and English. A background in customer service or quality assurance is preferred.



