Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Service Desk Lead

RayaCX139 open roles

Where
Cairo, Egypt
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk LeadRayaCX · Cairo, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RayaCX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

, Permanent

Position: Service Desk Lead

Company Overview:

RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide innovative solutions to help businesses improve their customer service and overall customer experience. Our team is dedicated to delivering exceptional service and creating positive interactions between businesses and their customers.

Job Overview:

We are seeking a highly motivated and experienced Service Desk Lead to join our team. The Service Desk Lead will be responsible for managing the day-to-day operations of our service desk, ensuring efficient and effective support to our clients. This is a full-time, permanent position based in Cairo, Egypt.

Key Responsibilities:

- Manage and lead a team of service desk agents, providing guidance and support to ensure high-quality service delivery.

- Monitor and maintain service desk performance metrics, including response time, resolution rate, and customer satisfaction.

- Develop and implement service desk procedures and policies to ensure consistency and efficiency.

- Act as the first point of contact for escalated customer inquiries and complaints, ensuring timely and effective resolution.

- Collaborate with other departments to identify and resolve recurring issues and improve overall customer experience.

- Conduct regular training and coaching sessions for service desk agents to enhance their skills and knowledge.

- Stay up-to-date with industry trends and best practices to continuously improve service desk operations.

- Prepare and present reports on service desk performance to management.

Qualifications:

- Bachelor's degree in , Computer Science, or a related field.

- Minimum of 5 years of experience in a service desk or customer support role, with at least 2 years in a leadership position.

- Exceptional communication and interpersonal skills.

- Strong leadership and team management abilities.

- Proven experience in developing and implementing service desk procedures and policies.

- Ability to handle multiple tasks and prioritize effectively.

- Excellent problem-solving and decision-making skills.

- Proficient in Microsoft Office and customer service software.

- Knowledge of ITIL framework is a plus.

We Offer:

- Competitive salary and benefits package.

- Professional development opportunities.

- Dynamic and collaborative work environment.

- Opportunity to work with leading companies and brands.

- Growth and advancement opportunities within the company.

If you are a highly motivated and experienced service desk professional looking for a new challenge, we encourage you to apply for this position. Join our team at RayaCX and help us deliver exceptional customer experiences.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against RayaCX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RayaCX's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RayaCX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.