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Open nowFirst seen 44 hours ago

Technical Support Agent

RayaCX139 open roles

Where
Cairo, Egypt, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support AgentRayaCX · Cairo, Egypt, Remote

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RayaCX's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 44 hours ago

The posting

Position: Technical Support Agent

Company Overview:

RayaCX is a leading customer experience management company based in 6th of October City, Egypt. We provide innovative solutions and services to help businesses improve their customer interactions and drive growth.

Job Overview:

We are seeking a highly motivated and skilled Technical Support Agent to join our team. The ideal candidate will have a passion for customer service and a strong technical background. As a Technical Support Agent, you will be responsible for providing technical assistance and support to our clients, ensuring their satisfaction and success with our products and services.

Key Responsibilities:

- Provide technical support to customers via phone, email, and chat

- Troubleshoot and resolve technical issues reported by customers

- Document all customer interactions and resolutions in our CRM system

- Collaborate with cross-functional teams to resolve complex technical issues

- Educate customers on product features and best practices

- Stay up-to-date with product knowledge and industry trends

- Identify and escalate priority issues to the appropriate teams

- Provide feedback and suggestions for product improvements based on customer interactions

- Meet or exceed established performance metrics for customer satisfaction and issue resolution.

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- 2+ years of experience in technical support or a similar role

- Strong technical skills and knowledge of computer systems and software

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Customer-oriented with a strong focus on delivering high-quality service

- Experience with customer service software and CRM systems

- Fluent in English (both written and verbal)

- Availability to work flexible hours, including weekends and holidays if needed.

Benefits:

- Competitive salary and benefits package

- Opportunities for career growth and development

- Dynamic and collaborative work environment

- Training and support to enhance technical and customer service skills

- Access to the latest technology and tools.

If you are passionate about technology and customer service, and want to be part of a dynamic team, then we want to hear from you! Apply now to join our team as a Technical Support Agent at RayaCX.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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