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Open nowFirst seen 2 days ago

Training Specialist

RayaCX139 open roles

Where
6th of October City, Egypt
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Your applicationOpen nowTraining SpecialistRayaCX · 6th of October City, Egypt

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RayaCX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Job Responsibilities:

  • Ensure the effective delivery of training courses, programs and sessions
  • Responsible for controlling all training performance targets and for improving failed metrics if any.
  • Responsible for the technical development for all training executives and senior executives.
  • Planning and implementing all training surveys to identify areas of improvement and provide trainees feedback.
  • Designing required training courses programs or sessions according to staff knowledge and skills
  • Liaises with external course providers to be updated with last training techniques and programs.
  • Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, exercise, role play and computer based training.
  • Ensure that all training manuals, materials, references, library are always updated.
  • Maintain records/reports and prepare statistical reports to evaluate performance and monitor progress
  • Provides pre operational feedback to HR and OP on new agents and their fitness for performing duties required in their respective projects.
  • Communicates regularly with operations to assess agents needing training and delivering required new and refresher classes personally or through available trainers
  • Review the performance of trainers and coaches their results and gives them direction for ongoing performance improvement
  • Delivers training/coaching & OJ training for new/existing call center staff.
  • Oversee all the activities of own team to ensure high performance levels and efficient implementation.
  • Responsible for the professional development of own team and ensure it is aligned with the organizational career progression and succession plans.
  • Responsible for setting the team objectives in correlation with the department objectives, provide coaching and action plans required to achieve objectives.
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    The review screen in CV Rocket: how each CV was read, round by round.

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