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Open nowFirst seen 2 hours ago

Automotive Service Advisor / Assistant Manager

razzariford8 open roles

Where
MERCED, CA
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Your applicationOpen nowAutomotive Service Advisor / Assistant Managerrazzariford · MERCED, CA

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The clock on this job

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Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: first seen 2 hours ago

The posting

Automotive Service Advisor / Assistant Manager Join Our Fast-Paced, Customer-Focused Team!

Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!

We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence.

Responsibilities:

  • Greet customers with professionalism and enthusiasm
  • Write and manage repair orders from intake to delivery
  • Communicate effectively with technicians and parts department
  • Maintain high levels of CSI (Customer Satisfaction Index)
  • Monitor and manage daily service department workflow
  • Assist in coaching and supporting service advisors and support staff
  • Track and analyze department KPIs and performance metrics
  • Help implement and maintain efficient service processes and best practices
  • Step up and lead when the Service Manager is unavailable

Qualifications:

  • Minimum 3 years of experience in an automotive dealership service department
  • Proven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)
  • Strong customer service skills with a people-first mentality
  • High energy, self-motivated, and “whatever-it-takes” attitude
  • Excellent communication, organizational, and leadership skills
  • Experience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferred
  • Bilingual a plus, but not required

What We Offer:

  • Competitive pay plan (salary + performance bonuses)
  • Health, dental, and vision benefits
  • 401(k) retirement plan
  • Paid time off and holidays
  • Supportive and high-performance team culture
  • Opportunity for career growth and advancement

Apply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.

We are an equal opportunity employer and value diversity in our workplace.

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